Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337476 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → May 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (45 biz days late)
Active: 50 biz days
Paused: 40 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
26d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 24, 2026
26 business days (counted)
Running total: 28 of 5 biz days used
⏸32d
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Apr 9, 2026
32 business days (not counted)
22d
▶ Clock Running
Status: Assigned
Apr 9 → May 11, 2026
22 business days (counted)
Running total: 50 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
May 11 → May 21, 2026
8 business days (not counted)
▶ Clock Running
Status: Reschedule
May 21 → May 21, 2026
0 business days (counted)
Running total: 50 of 5 biz days used
Created: Jan 13, 2026 Completed: May 21, 2026
Business Days Used 50 / 5
0 5d budget +45d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Feb 24 Assigned ▶ Running 26 28 / 5
Feb 24 → Apr 9 Awaiting Parts ⏸ Paused 32 —
Apr 9 → May 11 Assigned ▶ Running 22 50 / 5
May 11 → May 21 Awaiting Parts ⏸ Paused 8 —
May 21 → May 21 Reschedule ▶ Running 0 50 / 5
Dispatch 0.0d
Material Management 42.0d
Coordinators 52.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
42.0 days
Over SLA
Coordinators
52.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: May 21, 2026 (120 days late)
📅
91.0 days Total Age
⏱️
33.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
88.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 21, 2026
Visit 3 May 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 33.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 88.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
49.1d / 0.5d SLA
Awaiting Parts
42.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 JJ: PO received, footboards to be ordered.

3/18 XC Footboard ordered but on back order
🔧 Work Performed
installed new foot board /replaced limit switch ran all functional test returned bed back to service
🔍 Technician Findings
XC 1/12 Footboard and footboard cable not operable 1/21 XC worked on bed to see if I could get it back up still needs new footboard
⚠️ Problem Description
Xiraiyah Coston: Needs new foot board and footboard interface cable
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Jan 13, 10:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 7:04 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 10:23 PM
Type: Labor
Status: Open
Qty: 1
🚨 23.2 business days
📦
▶
2 Parts Requested Feb 24, 10:21 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 39d 18h
🚨 33.0 business days
👷
▶
2 Technician Assigned Apr 9, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 44d 2h
🚨 23.0 business days
📦
Status: Awaiting Parts by Mark Franks May 11, 10:25 AM
From: Assigned
To: Awaiting Parts
Duration in Previous: 31d 20h
⚠️ 9.0 business days
⏱️
▶
4 3x Labor Added May 21, 12:14 PM
3x Labor Added → Expenses Added → Status: Reschedule → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Yves Dessin
From: Awaiting Parts, Reschedule
To: Reschedule, Completed
Duration in Previous: 10d 1h, 1m
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill May 26, 4:12 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 27, 8:00 AM
Invoice Number: SM-262960

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 26.4 business days (threshold: 4.0 business hours)
Exceeded by 25.9 business days
Awaiting Parts
Duration: 33.0 business days (threshold: 3.0 business days)
Exceeded by 30.0 business days
Assigned
Duration: 22.7 business days (threshold: 4.0 business hours)
Exceeded by 22.2 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00090957
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 13, 10:06 AM
Invoice #
SM-262960

Work Details (6)

Name Type Status Qty Amount Date
WL-03069391 Labor Open 1 $95.00 Jan 17, 7:04 PM
WL-03074462 Labor Open 1 $95.00 Jan 21, 10:23 PM
WL-03234241 Labor Open 1 $0.00 May 21, 12:14 PM
WL-03234242 Parts Open 1 $5,731.55 May 21, 12:14 PM
WL-03234243 Parts Open 1 $0.00 May 21, 12:14 PM
WL-03234248 Expenses Open 1 $0.00 May 21, 12:16 PM

Details