Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337477 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (17 biz days late)
Active: 22 biz days
Paused: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 12, 2026
14 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 14 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Mar 10, 2026
10 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 20, 2026
8 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Completed
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 22 of 5 biz days used
Created: Jan 13, 2026 Invoiced: Mar 20, 2026
Business Days Used 22 / 5
0 5d budget +17d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Feb 12 Awaiting Parts ⏸ Paused 14 —
Feb 12 → Feb 24 Reschedule ▶ Running 7 14 / 5
Feb 24 → Mar 10 Awaiting Parts ⏸ Paused 10 —
Mar 10 → Mar 20 Reschedule ▶ Running 8 22 / 5
Mar 20 → Mar 20 Completed ▶ Running 0 22 / 5
Dispatch 0.0d
Material Management 25.1d
Coordinators 25.2d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
25.1 days
Over SLA
Coordinators
25.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 20, 2026 (58 days late)
📅
47.0 days Total Age
⏱️
14.6d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
39.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (2 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Feb 3, 2026
Visit 4 Feb 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 14.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
25.1d / 3.0d SLA
Reschedule
16.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
0.0d
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010580995HTM

🔧 Work Performed
XC 2/10/26 Replaced brake switch and broken metal plate, bed is now allowing brakes to set. A follow up w/o is needed for additional issues found. 3/20/26 MFranks - The additional 2nd part order is not needed on this work order; they will be included on the follow up work order
🔍 Technician Findings
XC 1/12 Brake lights flashing and wont set
⚠️ Problem Description
Xiraiyah Coston: Brake lights keep flashing and wont set
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 10:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 15, 4:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Xiraiyah Coston
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 7:08 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 17, 8:08 PM
Type: Labor
Status: Open
Qty: 0.5, 0.41666666666667
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 23, 2:20 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 22h
⚠️ 8.0 business days
⏱️
3x Labor Added Feb 3, 10:01 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.3, 13
⚠️ 7.2 business days
🔩
▶
2 3x Parts Added Feb 12, 12:12 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 21h
⏳ 2.0 business days
⏱️
3x Labor Added Feb 15, 9:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.36666666666667, 1.3, 13
⚠️ 6.0 business days
📦
▶
2 Parts Requested Feb 24, 2:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Reschedule
To: Awaiting Parts
Duration in Previous: 12d 2h
🚨 11.0 business days
💵
▶
2 Expenses Added Mar 10, 11:36 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 19h
⚠️ 9.0 business days
✔️
▶
3 Status: Completed Mar 20, 2:05 PM
Status: Completed → Status: Closed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed, Closed
To: Closed, Incomplete
Duration in Previous: 1m, 0m
🏁
Status: Closed by Mark Franks
From: Incomplete
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 23, 11:00 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 75.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-257231

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 14.6 business days (threshold: 3.0 business days)
Exceeded by 11.6 business days
Reschedule
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📦
Parts Order 00088990
Closed
📦
Parts Order 00090988
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:06 AM
Invoice #
SM-257231

Work Details (13)

Name Type Status Qty Amount Date
WL-03069392 Labor Open 1 $95.00 Jan 17, 7:08 PM
WL-03069419 Labor Open 0.5 $0.00 Jan 17, 8:08 PM
WL-03069420 Labor Open 0.41666666666667 $0.00 Jan 17, 8:08 PM
WL-03090578 Labor Open 1.25 $118.75 Feb 3, 10:01 PM
WL-03090579 Labor Open 0.3 $0.00 Feb 3, 10:01 PM
WL-03090580 Travel Open 13 $0.00 Feb 3, 10:01 PM
WL-03102912 Parts Open 1 $36.43 Feb 12, 12:12 PM
WL-03102913 Parts Open 1 $595.04 Feb 12, 12:12 PM
WL-03102914 Expenses Open 1 $0.00 Feb 12, 12:12 PM
WL-03106653 Labor Open 0.36666666666667 $0.00 Feb 15, 9:45 PM
WL-03106654 Labor Open 1.3 $142.50 Feb 15, 9:45 PM
WL-03106655 Travel Open 13 $0.00 Feb 15, 9:45 PM
WL-03137207 Expenses Open 1 $0.00 Mar 10, 11:36 AM

Details