Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337481 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → May 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (45 biz days late)
Active: 50 biz days
Paused: 31 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
27d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 25, 2026
27 business days (counted)
Running total: 29 of 5 biz days used
⏸31d
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Apr 9, 2026
31 business days (not counted)
21d
▶ Clock Running
Status: Assigned
Apr 9 → May 8, 2026
21 business days (counted)
Running total: 50 of 5 biz days used
Created: Jan 13, 2026 Completed: May 8, 2026
Business Days Used 50 / 5
0 5d budget +45d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Feb 25 Assigned ▶ Running 27 29 / 5
Feb 25 → Apr 9 Awaiting Parts ⏸ Paused 31 —
Apr 9 → May 8 Assigned ▶ Running 21 50 / 5
Dispatch 0.0d
Material Management 32.0d
Coordinators 52.1d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
32.0 days
Over SLA
Coordinators
52.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: May 8, 2026 (107 days late)
📅
82.0 days Total Age
⏱️
32.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
79.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 32.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 79.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
49.1d / 0.5d SLA
Awaiting Parts
32.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.27 M. Bateman PO request added and part ordered on 2.25.

2/18 JJ: Need a PO estimate / PO and part order

🔧 Work Performed
2/25 XC Ordered footboard 2.25 Sidekick Tech: Tried to repair the footboard using parts from other footboards that have already had replacements ordered. This footboard needs a new LCD display and there was not an extra one. This will need to be ordered. replaced footboard returned back to service
🔍 Technician Findings
2/24 XC Needs a new footboard
⚠️ Problem Description
Needs a new foot board Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 28.0 business days
📦
▶
3 Parts Requested Feb 25, 9:33 AM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 40d 17h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Feb 27, 8:22 AM
Type: Expenses
Status: Open
Qty: 1
🚨 30.0 business days
👷
▶
2 Status: Assigned Apr 9, 2:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Yves Dessin
🚨 22.0 business days
✔️
▶
2 Status: Completed May 8, 4:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 11, 3:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
▶
2 Status: Invoice Pending May 11, 5:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 12, 8:00 AM
Invoice Number: SM-261662

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 27.4 business days (threshold: 4.0 business hours)
Exceeded by 26.9 business days
Awaiting Parts
Duration: 32.0 business days (threshold: 3.0 business days)
Exceeded by 29.0 business days
Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📦
Parts Order 00091035
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 13, 10:22 AM
Invoice #
SM-261662

Work Details (2)

Name Type Status Qty Amount Date
WL-03119129 Labor Open 1 $0.00 Feb 25, 9:37 AM
WL-03122642 Expenses Open 1 $0.00 Feb 27, 8:22 AM

Details