Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337482 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Apr 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (24 biz days late)
Active: 29 biz days
Paused: 30 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
27d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 25, 2026
27 business days (counted)
Running total: 29 of 5 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Apr 8, 2026
30 business days (not counted)
Created: Jan 13, 2026 Completed: Apr 8, 2026
Business Days Used 29 / 5
0 5d budget +24d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Feb 25 Assigned ▶ Running 27 29 / 5
Feb 25 → Apr 8 Awaiting Parts ⏸ Paused 30 —
Dispatch 0.0d
Material Management 31.0d
Coordinators 30.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
31.0 days
Over SLA
Coordinators
30.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Apr 8, 2026 (77 days late)
📅
60.0 days Total Age
⏱️
31.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
59.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 24, 2026
Visit 2 Apr 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 31.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
27.4d / 0.5d SLA
Awaiting Parts
31.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010594642HTM

🔧 Work Performed
footboard replaced customer supplied ran full bed functional test
🔍 Technician Findings
footboard replaced customer supplied ran full bed functional test
⚠️ Problem Description
Needs a new footboard Coston, Xiraiyah
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Jan 13, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 28.0 business days
📦
▶
3 Parts Requested Feb 25, 9:43 AM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 40d 17h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 31.0 business days
⏱️
▶
3 2x Labor Added Apr 8, 2:59 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Awaiting Parts
To: Completed
Duration in Previous: 42d 4h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Apr 13, 3:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 16, 1:44 PM
Invoice Number: SM-259088

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 27.4 business days (threshold: 4.0 business hours)
Exceeded by 26.9 business days
Awaiting Parts
Duration: 31.0 business days (threshold: 3.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📦
Parts Order 00091036
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:23 AM
Invoice #
SM-259088

Work Details (3)

Name Type Status Qty Amount Date
WL-03119136 Labor Open 1 $95.00 Feb 25, 9:45 AM
WL-03177935 Labor Open 1 $0.00 Apr 8, 2:59 PM
WL-03177936 Parts Open 1 $0.00 Apr 8, 2:59 PM

Details