Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337484 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 31, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (48 biz days late)
Active: 53 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
51d
▶ Clock Running
Status: Assigned
Jan 15 → Mar 31, 2026
51 business days (counted)
Running total: 53 of 5 biz days used
Created: Jan 13, 2026 Completed: Mar 31, 2026
Business Days Used 53 / 5
0 5d budget +48d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Mar 31 Assigned ▶ Running 51 53 / 5
Dispatch 0.0d
Coordinators 54.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.4 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 31, 2026 (69 days late)
📅
54.0 days Total Age
⏱️
51.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 51.4 days stuck in "Assigned"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
51.4d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010605112HTM

3/31/26 MF - PO Quote reflects old part number. Per OEM the replacement part number is 27-2727K

1/28/26 BA - Non-billable

XC - Followed up with biomed on 3/10 for status on PO HC XC 3/23 - Ge had a PO created for Agiliti and not EMSAR , Joe is submitting request through GE for PO today 3/23/2026, when PO is received work order can be closed

🔧 Work Performed
XC 2/24 Footboard has been changed out (Customer supplied part)
🔍 Technician Findings
XC 2/24 Footboard not working/ screen shattered and touchpad is not responding footboard needs to be replaced
⚠️ Problem Description
Needs new footboard Coston, Xiraiyah
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Jan 13, 10:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 28.0 business days
⏱️
Labor Added Feb 25, 10:00 AM
Type: Labor
Status: Open
Qty: 1
🚨 25.0 business days
🔩
▶
2 Parts Added Mar 31, 2:17 PM
Parts Added → Status: Completed
✔️
Status: Completed by Mark Franks
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 74d 21h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 2, 3:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Apr 6, 3:24 PM
Invoice Number: SM-258182

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 51.4 business days (threshold: 4.0 business hours)
Exceeded by 50.9 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:25 AM
Invoice #
SM-258182

Work Details (2)

Name Type Status Qty Amount Date
WL-03119158 Labor Open 1 $95.00 Feb 25, 10:00 AM
WL-03167076 Parts Open 1 $0.00 Mar 31, 2:17 PM

Details