Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337489 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Jan 17, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Jan 18)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.4d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Billing
0.3 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Jan 18, 2026 (2 days early)
📅
4.0 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked bed alarm no problem found
🔍 Technician Findings
Note said bed alarm not functioning
⚠️ Problem Description
Xiraiyah Coston: Diagnosing
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Jan 17, 7:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 12:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 2:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 20m
🧾
Invoice Created Jan 22, 8:00 AM
Invoice Number: SM-251833

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:33 AM
Invoice #
SM-251833

Work Details (3)

Name Type Status Qty Amount Date
WL-03069399 Labor Open 0.31666666666667 $0.00 Jan 17, 7:25 PM
WL-03069400 Labor Open 0.41666666666667 $0.00 Jan 17, 7:25 PM
WL-03069401 Travel Open 13 $0.00 Jan 17, 7:25 PM

Details