Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337492 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Paused: 25 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸25d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Mar 2, 2026
25 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 12, 2026
8 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 13, 2026 Completed: Mar 12, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Mar 2 Awaiting Parts ⏸ Paused 25 —
Mar 2 → Mar 12 Reschedule ▶ Running 8 15 / 5
Dispatch 0.0d
Material Management 25.7d
Coordinators 16.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
25.7 days
Over SLA
Coordinators
16.7 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 12, 2026 (50 days late)
📅
40.3 days Total Age
⏱️
25.7d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
37.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 13, 2026
Visit 2 Jan 21, 2026
Visit 3 Feb 17, 2026
Visit 4 Mar 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 25.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 37.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
25.7d / 3.0d SLA
Reschedule
8.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 JJ: Waiting for siderail to come in, other parts received

3/11 XC: Replaced right patient side rail, end of rail was cracked in half
🔧 Work Performed
XC 2/17/26 XC Changed battery for scale XC 3/11 Repaired top rail
🔍 Technician Findings
XC 1/13 Side rail broken 1/21 XC Evaluating parts
⚠️ Problem Description
Xiraiyah Coston: Needs new right side rail and 9V battery
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 15, 4:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Xiraiyah Coston
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 8:00 PM
Type: Labor
Status: Open
Qty: 0.73333333333333
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 10:56 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.1 business days
📦
▶
2 Parts Requested Jan 23, 1:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 20h
🚨 20.0 business days
⏱️
Labor Added Feb 22, 10:28 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 6.0 business days
🔩
▶
2 4x Parts Added Mar 2, 10:35 AM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 37d 21h
⚠️ 8.0 business days
⏱️
3x Labor Added Mar 11, 10:15 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.51666666666667, 13
✔️
Status: Completed by Xiraiyah Coston Mar 11, 10:24 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 9d 10h, 0m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Mar 16, 11:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 21.0 business days
🧾
Invoice Created Apr 13, 8:10 AM
Invoice Number: SM-256605

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 25.7 business days (threshold: 3.0 business days)
Exceeded by 22.7 business days
Reschedule
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00088974
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:33 AM
Invoice #
SM-256605

Work Details (10)

Name Type Status Qty Amount Date
WL-03069416 Labor Open 0.73333333333333 $71.25 Jan 17, 8:00 PM
WL-03074495 Labor Open 1 $95.00 Jan 21, 10:56 PM
WL-03115736 Labor Open 0.75 $71.25 Feb 22, 10:28 PM
WL-03125909 Parts Open 8 $63.20 Mar 2, 10:35 AM
WL-03125910 Parts Open 1 $97.49 Mar 2, 10:35 AM
WL-03125911 Parts Open 8 $63.20 Mar 2, 10:35 AM
WL-03125912 Expenses Open 1 $0.00 Mar 2, 10:35 AM
WL-03140524 Labor Open 0.5 $0.00 Mar 11, 10:15 PM
WL-03140525 Labor Open 0.51666666666667 $71.25 Mar 11, 10:15 PM
WL-03140526 Travel Open 13 $0.00 Mar 11, 10:15 PM

Details