📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707
Jan 13, 2026 → May 1, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (71 biz days late)
Active: 76 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
74d
▶ Clock Running
Status: Assigned
Jan 15 → May 1, 2026
74 business days (counted)
Running total: 76 of 5 biz days used
Created: Jan 13, 2026Completed: May 1, 2026
Business Days Used76 / 5
05d budget+71d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 13 → Jan 13
Created
▶ Running
0
0 / 5
Jan 13 → Jan 15
Ready for Scheduling
▶ Running
2
2 / 5
Jan 15 → May 1
Assigned
▶ Running
74
76 / 5
Dispatch0.0d
Coordinators77.4d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
77.4 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026
Due: Jan 20, 2026
Completed: May 1, 2026 (100 days late)
📅
77.0 daysTotal Age
⏱️
74.4d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
76.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jan 13, 2026
Visit 2Jan 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay74.4 days stuck in "Assigned"
⏱️
Total Delay76.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
74.4d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/1 JJ: No PO required. Covered under FSWP
2/18 JJ: repair completed, need PO estimate and PO for labor only
XC-3/10- sent PO request to biomed. waiting on HC to close
🔧Work Performed
1/13 XC Evaluated bed found steer pin was partially out of the brake lever assembly.
1/16 XC reseated all pins in brake pedals stretcher is operating fine
🔍Technician Findings
Brake and steer pins partially out of the assembly.
⚠️Problem Description
Xiraiyah Coston: Steer pedal loose needs a new pin
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Jan 13, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Status: Assigned Jan 15, 4:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Xiraiyah Coston
⏳2.0 business days
⏱️
Labor Added Jan 17, 7:55 PM
Type:Labor
Status:Open
Qty:0.48333333333333
⏱️
Labor Added Jan 18, 6:12 PM
Type:Labor
Status:Open
Qty:0.78333333333333
🚨57.0 business days
👷
Technician Assigned by Mark FranksApr 9, 2:08 PM
Technician:Yves Dessin
🚨17.0 business days
✔️
Status: Completed by Yves DessinMay 1, 10:37 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:105d 17h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawMay 4, 5:50 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 7h
📨
Status: Invoice Pending by Hannah ShawMay 4, 6:09 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:18m, 0m
🧾
Invoice Created May 5, 8:00 AM
Invoice Number:SM-260964
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 74.4 business days (threshold: 4.0 business hours)
Exceeded by 73.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)