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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337494 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (20 biz days late)
Active: 25 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
18d
▶ Clock Running
Status: Reschedule
Feb 5 → Mar 4, 2026
18 business days (counted)
Running total: 25 of 5 biz days used
Created: Jan 13, 2026 Completed: Mar 4, 2026
Business Days Used 25 / 5
0 5d budget +20d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Feb 5 Awaiting Parts ⏸ Paused 9 —
Feb 5 → Mar 4 Reschedule ▶ Running 18 25 / 5
Dispatch 0.0d
Material Management 9.8d
Coordinators 26.5d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.8 days
Over SLA
Coordinators
26.5 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 5, 2026 (43 days late)
📅
36.0 days Total Age
⏱️
18.2d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
32.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 13, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 17, 2026
Visit 4 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 18.2 days stuck in "Reschedule"
⏱️
Total Delay 32.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
9.8d / 3.0d SLA
Reschedule
18.2d / 2.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010580999HTM

2.27 M. Bateman WO can be closed once Xiraiyah adds her time from 2.25.

2/18 JJ: Waiting for Hood to arrive

🔧 Work Performed
XC 1/13 Troubleshoot stretcher 02-12-26- I replaced the foot end jack. I tested unit. Waiting on hood. 2/17/26 XC Worked on changed hood and side linkage 2.25 Sidekick Tech: Assisted and guided Xiriayah with the removal of litter for repair. Showed her how to remove it, helped replace base cover, then repaired breaks in bed linkage.
🔍 Technician Findings
Leaking hydraulic fluid, needs new knee jack assembly and bottom cover
⚠️ Problem Description
Xiraiyah Coston: Needs mattress, bottom cover, and knee jack assembly
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 7:52 PM
Type: Labor
Status: Open
Qty: 0.98333333333333
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 23, 12:56 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 20h
🚨 10.0 business days
🔩
▶
2 5x Parts Added Feb 5, 5:44 PM
5x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Mark Franks
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 4h
⚠️ 5.8 business days
⏱️
3x Labor Added Feb 12, 5:47 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 12
⚠️ 5.8 business days
⏱️
Labor Added Feb 22, 10:36 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
💵
Expenses Added Feb 27, 8:33 AM
Type: Expenses
Status: Open
Qty: 3
⏱️
Labor Added Feb 27, 2:28 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 1.0 business days
⏱️
2x Labor Added Mar 1, 4:29 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 13
⏳ 3.0 business days
✔️
Status: Completed by Xiraiyah Coston Mar 4, 3:06 PM
From: Reschedule
To: Completed
Duration in Previous: 26d 21h
🏁
Status: Closed by Matthew Bateman Mar 5, 8:04 AM
From: Completed
To: Closed
Duration in Previous: 16h 57m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Mar 9, 2:34 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 85.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255924

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 9.8 business days (threshold: 3.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 18.2 business days (threshold: 2.0 business days)
Exceeded by 16.2 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00088970
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:33 AM
Invoice #
SM-255924

Work Details (14)

Name Type Status Qty Amount Date
WL-03069414 Labor Open 0.98333333333333 $95.00 Jan 17, 7:52 PM
WL-03093951 Parts Open 1 $645.39 Feb 5, 5:44 PM
WL-03093952 Parts Open 1 $1,045.02 Feb 5, 5:44 PM
WL-03093953 Parts Open 1 $18.80 Feb 5, 5:44 PM
WL-03093954 Parts Open 1 $6.08 Feb 5, 5:44 PM
WL-03093955 Expenses Open 1 $0.00 Feb 5, 5:44 PM
WL-03103589 Labor Open 1 $95.00 Feb 12, 5:47 PM
WL-03103590 Labor Open 0.5 $0.00 Feb 12, 5:47 PM
WL-03103591 Travel Open 12 $0.00 Feb 12, 5:47 PM
WL-03115741 Labor Open 1 $95.00 Feb 22, 10:36 PM
WL-03122668 Expenses Open 3 $0.00 Feb 27, 8:33 AM
WL-03123581 Labor Open 1.75 $166.25 Feb 27, 2:28 PM
WL-03125421 Labor Open 0.5 $0.00 Mar 1, 4:29 PM
WL-03125422 Travel Open 13 $0.00 Mar 1, 4:29 PM

Details