Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337501 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 13, 2026 → Jan 17, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Jan 18)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Jan 18, 2026 (2 days early)
📅
4.0 days Total Age
⏱️
2.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Jan 17, 2026

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 2.9 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO received

🔧 Work Performed
Prepped for disposal
🔍 Technician Findings
Marked for disposal; needs to be removed from the contract
⚠️ Problem Description
Torre Gifford; Disposal.
📄 Description
Eye Surgery Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 14, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
⏳ 3.0 business days
⏱️
Labor Added Jan 16, 9:50 PM
Type: Labor
Status: Open
Qty: 0.91666666666667
⏳ 0.3 business days
⏱️
▶
2 Labor Added Jan 17, 10:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 9h, 0m
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Jan 19, 12:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 21, 12:30 PM
Invoice Number: SM-251623

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 13, 10:48 AM
Invoice #
SM-251623

Work Details (2)

Name Type Status Qty Amount Date
WL-03069038 Labor Open 0.91666666666667 $95.00 Jan 16, 9:50 PM
WL-03069490 Labor Open 0.083333333333333 $0.00 Jan 17, 10:04 PM

Details