Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337502 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 13, 2026 → Jan 26, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Jan 18)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.9d
Field Work 6.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Jan 26, 2026 (5 days late)
📅
10.0 days Total Age
⏱️
6.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Jan 17, 2026

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 6.0 days stuck in "Completed"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Completed
6.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO received

🔧 Work Performed
Prepped for disposal
🔍 Technician Findings
Marked for disposal; needs to be removed from the contract
⚠️ Problem Description
Torre Gifford: Disposal.
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 14, 12:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
⏳ 3.0 business days
⏱️
Labor Added Jan 16, 9:45 PM
Type: Labor
Status: Open
Qty: 0.91666666666667
⏳ 0.3 business days
⏱️
▶
2 Labor Added Jan 17, 10:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned
To: Completed
Duration in Previous: 3d 9h
⚠️ 6.0 business days
🏁
Status: Closed by Torre Gifford Jan 26, 12:40 PM
From: Completed
To: Closed
Duration in Previous: 8d 14h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 27, 1:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jan 28, 8:00 AM
Invoice Number: SM-252331

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 13, 10:48 AM
Invoice #
SM-252331

Work Details (2)

Name Type Status Qty Amount Date
WL-03069032 Labor Open 0.91666666666667 $95.00 Jan 16, 9:45 PM
WL-03069489 Labor Open 0.083333333333333 $0.00 Jan 17, 10:02 PM

Details