Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337504 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 10)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed (8d late)
Dispatch 0.0d
Material Management 9.8d
Coordinators 13.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.8 days
Over SLA
Coordinators
13.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 10, 2026 (20 days late)
📅
21.0 days Total Age
⏱️
9.8d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
18.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 9.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Awaiting Parts
9.8d / 3.0d SLA
Reschedule
3.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I removed cracked sleep deck and Replaced sleep deck on stretcher. I placed stretcher back into service.
🔍 Technician Findings
XC 1/13 Cracked foot skin
⚠️ Problem Description
Xiraiyah Coston: needs new mattress and sleep deck
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 7:38 PM
Type: Labor
Status: Open
Qty: 0.98333333333333
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jan 23, 12:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 20h
🚨 10.0 business days
🔩
▶
2 2x Parts Added Feb 5, 12:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 0h
⏳ 4.0 business days
⏱️
▶
3 Labor Added Feb 10, 5:10 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Reschedule
To: Completed
Duration in Previous: 5d 4h
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 13, 1:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 64.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-253790

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Awaiting Parts
Duration: 9.8 business days (threshold: 3.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00088967
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:48 AM
Invoice #
SM-253790

Work Details (4)

Name Type Status Qty Amount Date
WL-03069411 Labor Open 0.98333333333333 $95.00 Jan 17, 7:38 PM
WL-03093114 Parts Open 1 $232.25 Feb 5, 12:59 PM
WL-03093115 Expenses Open 1 $0.00 Feb 5, 12:59 PM
WL-03099694 Labor Open 1 $95.00 Feb 10, 5:10 PM

Details