📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707
Jan 13, 2026 → Feb 26, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (11 biz days late)
Active: 16 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 11, 2026
13 business days (not counted)
9d
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 25, 2026
9 business days (counted)
Running total: 16 of 5 biz days used
Created: Jan 13, 2026Completed: Feb 25, 2026
Business Days Used16 / 5
05d budget+11d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 13 → Jan 13
Created
▶ Running
0
0 / 5
Jan 13 → Jan 15
Ready for Scheduling
▶ Running
2
2 / 5
Jan 15 → Jan 23
Assigned
▶ Running
5
7 / 5
Jan 23 → Feb 11
Awaiting Parts
⏸ Paused
13
—
Feb 11 → Feb 25
Reschedule
▶ Running
9
16 / 5
Dispatch0.0d
Material Management13.6d
Coordinators18.1d
Field Work2.0d
Billing1.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.6 days
Over SLA
Coordinators
18.1 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.2 days
Over SLA
Created: Jan 13, 2026
Due: Jan 20, 2026
Completed: Feb 26, 2026 (36 days late)
📅
31.0 daysTotal Age
⏱️
13.6d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
26.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Jan 12, 2026
Visit 2Jan 22, 2026
Visit 3Jan 23, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay13.6 days stuck in "Awaiting Parts"
⏱️
Total Delay26.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
13.6d / 3.0d SLA
Reschedule
9.8d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO# 4010580988HTM
🔧Work Performed
2/24 XC Arm cover was replaced, bed is fixed and work order can be closed, photo of damaged cover is attached
🔍Technician Findings
XC 1/12 Needs new fowler linkage, screws, bushings, outer arm cover, and blue border for release handle
XC 1/22 Changed blue border for release handle (Trunk stock) and located screws and bushings to fix fowler linkage
XC 1/23 located parts, attached po request, made a pdf of all parts ordered and needed and sent email to ge
⚠️Problem Description
Physical Damage
Xiraiyah Coston: Needs new fowler linkage, screws, bushings, outer arm cover, and blue border for release handle
📄Description
Bed, Electric
Feb 26, 2026 3:53pm
@Xiraiyah Coston Pls close work order, It has been sitting in serviced status.
PDF
Quote for PO 602840860
Jan 23, 2026
PDF
GE Healthcare PO# 4010580988HTM Revision 0
Jan 28, 2026
JPG
a8e276ce-2521-492c-8864-76a9cdbf1590
Feb 25, 2026
PDF
GE Healthcare PO# 4010580988HTM Revision 1
Mar 3, 2026
Timeline
📋
▶
2
Work Order Created Jan 13, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳3.0 business days
👷
▶
2
Status: Assigned Jan 15, 4:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Xiraiyah Coston
⏳2.0 business days
⏱️
3x Labor Added Jan 17, 7:17 PM
Type:Labor, Travel
Status:Open
Qty:0.6, 13
⏳3.0 business days
⏱️
2x Labor Added Jan 22, 4:21 PM
Type:Labor
Status:Open
Qty:0.68333333333333, 2.3166666666667
📦
▶
2
Parts Requested Jan 23, 2:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From:Assigned
To:Awaiting Parts
Duration in Previous:7d 21h
⏳1.0 business days
⏱️
Labor Added Jan 25, 12:58 AM
Type:Labor
Status:Open
Qty:1
🚨13.0 business days
🔩
▶
2
2x Parts Added Feb 11, 12:56 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:18d 22h
🚨10.0 business days
✔️
Status: Completed by Xiraiyah CostonFeb 25, 10:49 AM
From:Reschedule
To:Completed
Duration in Previous:13d 21h
⏳2.0 business days
🏁
▶
2
Status: Closed Feb 26, 3:56 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From:Closed
To:Ready to Bill
Duration in Previous:4m
📨
▶
2
Status: Invoice Pending Feb 27, 1:53 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Billing Review
To:Invoiced
Duration in Previous:2m
🚨91.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-255033
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 13.6 business days (threshold: 3.0 business days)
Exceeded by 10.6 business days
Reschedule
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)