Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337507 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (30 biz days late)
Active: 35 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 11, 2026
13 business days (not counted)
28d
▶ Clock Running
Status: Reschedule
Feb 11 → Mar 24, 2026
28 business days (counted)
Running total: 35 of 5 biz days used
Created: Jan 13, 2026 Completed: Mar 24, 2026
Business Days Used 35 / 5
0 5d budget +30d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Feb 11 Awaiting Parts ⏸ Paused 13 —
Feb 11 → Mar 24 Reschedule ▶ Running 28 35 / 5
Dispatch 0.0d
Material Management 13.9d
Coordinators 37.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.9 days
Over SLA
Coordinators
37.4 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 24, 2026 (62 days late)
📅
49.0 days Total Age
⏱️
29.0d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
49.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 21, 2026
Visit 3 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 29.0 days stuck in "Reschedule"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
13.9d / 3.0d SLA
Reschedule
29.0d / 2.0d SLA
Closed
5.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010605992HTM

2.19 M. Bateman This has been repaired and the WO is ready to close once the PO is attached.

2/18 JJ: Parts received, needs an additional tech to assist with repair

🔧 Work Performed
XC 1/12 Troubleshooting, Steering linkage broken XC 1/21 Further trouble shooting fifth wheel assembly has to be changed 1/23 XC Located parts, made and attached po request, ordered parts, and made pdf spreadsheet with bed information and parts ordered 2.19 Sidekick Tech Replaced 5th wheel assembly
🔍 Technician Findings
XC 1/12 Troubleshooting, Steering linkage broken XC 1/21 Further trouble shooting fifth wheel assembly has to be changed 1/23 XC Located parts, made and attached po request, ordered parts, and made pdf spreadsheet with bed information and parts ordered
⚠️ Problem Description
Xiraiyah Coston: Steering linkage broken
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 15, 4:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Xiraiyah Coston
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 7:12 PM
Type: Labor
Status: Open
Qty: 0.66666666666667
⏳ 2.0 business days
⏱️
2x Labor Added Jan 21, 8:33 PM
Type: Labor, Travel
Status: Open
Qty: 0.43333333333333, 13
⏳ 2.4 business days
📦
▶
2 Parts Requested Jan 23, 12:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 19h
⏳ 1.0 business days
⏱️
Labor Added Jan 25, 1:01 AM
Type: Labor
Status: Open
Qty: 1
🚨 13.0 business days
🔩
▶
2 2x Parts Added Feb 11, 10:57 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 18d 22h
⚠️ 6.0 business days
💵
Expenses Added Feb 19, 6:05 PM
Type: Expenses
Status: Open
Qty: 2
🚨 23.7 business days
✔️
Status: Completed by Xiraiyah Coston Mar 24, 12:58 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 41d 1h, 0m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 31, 2:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 69.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-257930

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 13.9 business days (threshold: 3.0 business days)
Exceeded by 10.9 business days
Reschedule
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📦
Parts Order 00088960
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:49 AM
Invoice #
SM-257930

Work Details (7)

Name Type Status Qty Amount Date
WL-03069393 Labor Open 0.66666666666667 $71.25 Jan 17, 7:12 PM
WL-03074308 Labor Open 0.43333333333333 $0.00 Jan 21, 8:33 PM
WL-03074309 Travel Open 13 $0.00 Jan 21, 8:33 PM
WL-03078185 Labor Open 1 $95.00 Jan 25, 1:01 AM
WL-03100772 Parts Open 1 $349.13 Feb 11, 10:57 AM
WL-03100773 Expenses Open 1 $0.00 Feb 11, 10:57 AM
WL-03112719 Expenses Open 2 $0.00 Feb 19, 6:05 PM

Details