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← WO Overview

WO-01337525 ↗ ServiceMax

GE HEALTHCARE • Evaluation • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Jan 13, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (27 biz days late)
Active: 32 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
31d
▶ Clock Running
Status: Assigned
Jan 13 → Feb 27, 2026
31 business days (counted)
Running total: 31 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 32 of 5 biz days used
Created: Jan 13, 2026 Canceled: Mar 2, 2026
Business Days Used 32 / 5
0 5d budget +27d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Feb 27 Assigned ▶ Running 31 31 / 5
Feb 27 → Mar 2 Entered ▶ Running 1 32 / 5
Dispatch 1.9d
Coordinators 31.9d
✗ SLA Missed
Dispatch
1.9 days
Over SLA
Coordinators
31.9 days
Over SLA
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 2, 2026 (40 days late)
📅
32.9 days Total Age
⏱️
31.9d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 215 days old
🚨
Primary Delay 31.9 days stuck in "Assigned"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Assigned
31.9d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Assessment of Repair services - TBD

Timeline

📋
▶
3 Work Order Created Jan 13, 11:40 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Brandi Alvarez
Technician: Pete Ramos
🚨 32.0 business days
🆕
Status: Entered by Kourtney Smith Feb 27, 11:40 AM
From: Assigned
To: Entered
Duration in Previous: 44d 23h
⏳ 2.0 business days
🚫
Status: Canceled by Sherry Reich Mar 2, 8:06 AM
From: Entered
To: Canceled
Duration in Previous: 2d 20h

Bottlenecks

Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
P5
Type
Evaluation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 13, 11:40 AM
Invoice #
N/A

Details