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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337527 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 13, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
23d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 18, 2026
23 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 24 of 5 biz days used
Created: Jan 13, 2026 Invoiced: Feb 18, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 14 Ready for Scheduling ▶ Running 1 1 / 5
Jan 14 → Feb 18 Assigned ▶ Running 23 24 / 5
Feb 18 → Feb 18 Completed ▶ Running 0 24 / 5
Feb 18 → Feb 18 Closed ▶ Running 0 24 / 5
Dispatch 0.0d
Coordinators 25.9d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.9 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 18, 2026 (28 days late)
📅
24.9 days Total Age
⏱️
23.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 23.9 days stuck in "Assigned"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
24.0d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
2025 Preventative Maintenance. Gifford, Torre
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 14, 12:05 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
👷
Technician Assigned by Abby Jinerson
Technician: Torre Gifford
⏳ 3.0 business days
⏱️
Labor Added Jan 17, 9:54 PM
Type: Labor
Status: Open
Qty: 8.5
⏳ 0.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 21.0 business days
⏱️
▶
2 Labor Added Feb 18, 5:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35d 5h, 0m
👷
▶
2 Technician Assigned Feb 18, 6:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Closed
To: Assigned
Duration in Previous: 1h 27m
👷
▶
2 Technician Assigned Feb 18, 7:48 PM
Technician Assigned → Status: Closed
🏁
Status: Closed by Stephanie Ramen
From: Assigned
To: Closed
Duration in Previous: 57m
⏳ 3.5 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 5:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254811
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 23.9 business days (threshold: 4.0 business hours)
Exceeded by 23.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 13, 11:41 AM
Invoice #
SM-254811

Work Details (2)

Name Type Status Qty Amount Date
WL-03069465 Labor Open 8.5 $0.00 Jan 17, 9:54 PM
WL-03110894 Labor Open 1 $0.00 Feb 18, 5:20 PM

Details