Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337534 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 13, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 15d excluded (parts wait + holding)
✗ SLA Missed (7d late)
Dispatch 0.0d
Material Management 12.7d
Coordinators 11.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.7 days
Over SLA
Coordinators
11.0 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 11, 2026 (21 days late)
📅
21.9 days Total Age
⏱️
12.7d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
19.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 12.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 19.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Awaiting Parts
12.7d / 3.0d SLA
Reschedule
5.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
PO #4010580629HTM
🔧 Work Performed
replaced fowler. cycle checked bed. returned to service.
🔍 Technician Findings
Fowler motor inoperable.
⚠️ Problem Description
fowler motor inop Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 12:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 5:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
⏳ 3.8 business days
👷
Technician Assigned by Mark Franks Jan 20, 11:40 AM
Technician: Jon Sanchez
📦
▶
2 Parts Requested Jan 20, 1:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 19h
🚨 13.0 business days
🔩
▶
2 2x Parts Added Feb 5, 9:52 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15d 20h
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Feb 11, 3:50 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 5h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 10:53 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 17, 8:00 AM
Invoice Number: SM-254062

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Awaiting Parts
Duration: 12.7 business days (threshold: 3.0 business days)
Exceeded by 9.7 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📦
Parts Order 00088671
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 13, 12:01 PM
Invoice #
SM-254062

Work Details (4)

Name Type Status Qty Amount Date
WL-03092727 Parts Open 1 $457.63 Feb 5, 9:52 AM
WL-03092728 Expenses Open 1 $0.00 Feb 5, 9:52 AM
WL-03101482 Labor Open 3 $285.00 Feb 11, 3:50 PM
WL-03101483 Labor Open 0.5 $0.00 Feb 11, 3:50 PM

Details