Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337542 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 13, 2026 → Jan 21, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Jan 21)
⏸ 8d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 6.8d
Coordinators 0.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.8 days
Over SLA
Coordinators
0.5 days
Billing
0.1 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Jan 21, 2026 (on time)
📅
6.8 days Total Age
⏱️
6.8d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
4.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Jan 21, 2026

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 6.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
6.8d / 3.0d SLA
Reschedule
0.5d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/13: replaced side linkage 1/21: replaced gatch valve body - cycle tested unit - returned to service
🔍 Technician Findings
1/13: found side linkage inop - found gatch valve body leaking fluid - ordered p/n 0785700001
⚠️ Problem Description
repair request side foot pedals inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 12:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Jan 13, 12:49 PM
Technician Assigned → Status: Assigned → Parts Requested → Parts Added
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 26m, 0m
📦
Parts Requested
Order: 00088167
Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Jan 13, 4:14 PM
Type: Labor
Status: Open
Qty: 1.5
⚠️ 7.0 business days
🔩
▶
2 2x Parts Added Jan 21, 1:12 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 0h
⏱️
▶
2 Labor Added Jan 21, 4:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3h 36m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 16.8 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251933

Bottlenecks

Awaiting Parts
Duration: 6.8 business days (threshold: 3.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📦
Parts Order 00088167
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 13, 12:22 PM
Invoice #
SM-251933

Work Details (5)

Name Type Status Qty Amount Date
WL-03063126 Parts Open 1 $0.00 Jan 13, 12:52 PM
WL-03063528 Labor Open 1.5 $0.00 Jan 13, 4:14 PM
WL-03073328 Parts Open 1 $0.00 Jan 21, 1:12 PM
WL-03073329 Expenses Open 1 $0.00 Jan 21, 1:12 PM
WL-03073813 Labor Open 1 $0.00 Jan 21, 4:48 PM

Details