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← WO Overview

WO-01337543 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 13, 2026 → Feb 12, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 13)
⏸ 26d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 21.2d
Coordinators 3.7d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
21.2 days
Over SLA
Coordinators
3.7 days
Over SLA
Billing
0.3 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 13, 2026 (23 days late)
📅
23.1 days Total Age
⏱️
14.7d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
24.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 13, 2026
Visit 2 Jan 21, 2026
Visit 3 Feb 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 14.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts
21.2d / 3.0d SLA
Reschedule
3.4d / 2.0d SLA
Closed
9.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/13: replaced side linkage 1/21: replaced gatch valve body assembly - cycle tested unit - found foot end jack inop 2/12: replaced foot end jack - cycle tested unit - returned to service
🔍 Technician Findings
1/13: found side linkage inop - found gatch valve body assembly leaking fluid - ordered p/n 0785700001 1/21: after replacing gatch valve body found foot end hyd jack assembly inop - ordered p/n 0753-002-101
⚠️ Problem Description
repair request side and head foot pedals inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 12:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 13, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🔩
▶
3 Parts Added Jan 13, 2:55 PM
Parts Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088187
Status: Closed
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 7m
⏱️
2x Labor Added Jan 13, 4:15 PM
Type: Labor, Parts
Status: Open
Qty: 1.5
⚠️ 7.0 business days
🔩
▶
2 2x Parts Added Jan 21, 10:49 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 19h
📦
▶
2 Parts Requested Jan 21, 1:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Reschedule
To: Awaiting Parts
Duration in Previous: 2h 17m
⏱️
Labor Added Jan 21, 4:47 PM
Type: Labor
Status: Open
Qty: 1
🚨 14.9 business days
🔩
▶
2 2x Parts Added Feb 10, 12:38 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 23h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 9:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⚠️ 9.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 10:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 0h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Awaiting Parts
Duration: 6.5 business days (threshold: 3.0 business days)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 14.7 business days (threshold: 3.0 business days)
Exceeded by 11.7 business days
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

📦
Parts Order 00088187
Closed
📦
Parts Order 00088750
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 13, 12:24 PM
Invoice #
SM-254919

Work Details (9)

Name Type Status Qty Amount Date
WL-03063344 Parts Open 1 $0.00 Jan 13, 2:55 PM
WL-03063530 Labor Open 1.5 $0.00 Jan 13, 4:15 PM
WL-03063531 Parts Open 1 $0.00 Jan 13, 4:15 PM
WL-03073101 Parts Open 1 $0.00 Jan 21, 10:49 AM
WL-03073102 Expenses Open 1 $0.00 Jan 21, 10:49 AM
WL-03073812 Labor Open 1 $0.00 Jan 21, 4:47 PM
WL-03099143 Parts Open 1 $0.00 Feb 10, 12:38 PM
WL-03099144 Expenses Open 1 $0.00 Feb 10, 12:38 PM
WL-03104095 Labor Open 1.5 $0.00 Feb 12, 9:29 PM

Details