Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337590 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 13, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 3)
⏸ 17d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 12.9d
Coordinators 3.7d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.9 days
Over SLA
Coordinators
3.7 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 4, 2026 (14 days late)
📅
16.6 days Total Age
⏱️
10.9d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
11.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 10.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Awaiting Parts
12.9d / 3.0d SLA
Completed
1.5d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4 M. Bateman Tech was unable to close WO due to part order being in a submitted status.

1.16.26 PO received

1/16/26 - TGifford; awaiting part

🔧 Work Performed
Replaced fowler motor and CPR Isolator. Cycle checked bed. returned to service
🔍 Technician Findings
Worn fowler DC motor
⚠️ Problem Description
Jon Sanchez: Fowler motor needs replacement
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
⏳ 1.8 business days
⏱️
▶
3 2x Labor Added Jan 16, 11:45 PM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088553
Status: Closed
📦
Status: Awaiting Parts by Torre Gifford
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 5h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 20, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 3d 11h, 0m
🚨 11.0 business days
🔩
▶
3 Parts Added Feb 3, 2:30 PM
Parts Added → 2x Labor Added → Travel Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
🚗
Travel Added
Type: Travel
Status: Open
Qty: 8
✔️
Status: Completed by Jon Sanchez Feb 3, 2:37 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 14d 2h
⏳ 2.0 business days
🏁
Status: Closed by Matthew Bateman Feb 4, 2:42 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
📄
▶
2 Status: Ready to Bill Feb 5, 11:43 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Feb 11, 10:09 AM
Invoice Number: SM-253053

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business hours
Awaiting Parts
Duration: 10.9 business days (threshold: 3.0 business days)
Exceeded by 7.9 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📦
Parts Order 00088553
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 13, 2:05 PM
Invoice #
SM-253053

Work Details (6)

Name Type Status Qty Amount Date
WL-03069172 Labor Open 1.5 $142.50 Jan 16, 11:45 PM
WL-03069173 Parts Open 1 $474.51 Jan 16, 11:45 PM
WL-03089569 Parts Open 1 $0.00 Feb 3, 2:30 PM
WL-03089581 Labor Open 0.5 $0.00 Feb 3, 2:33 PM
WL-03089582 Labor Open 1.5 $142.50 Feb 3, 2:33 PM
WL-03089584 Travel Open 8 $0.00 Feb 3, 2:34 PM

Details