📍 Lennox Hill Greenwich Village — 30 7th Ave, New York NY, 10011
Jan 13, 2026 → Apr 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 72 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 21, 2026
5 business days (counted)
Running total: 5 of ? biz days used
67d
▶ Clock Running
Status: Scheduled
Jan 21 → Apr 27, 2026
67 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Closed
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 72 of ? biz days used
Created: Jan 13, 2026Completed: Apr 27, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 13 → Jan 13
Created
▶ Running
0
0
Jan 13 → Jan 13
Scheduled
▶ Running
0
0
Jan 13 → Jan 21
Ready for Scheduling
▶ Running
5
5
Jan 21 → Apr 27
Scheduled
▶ Running
67
72
Apr 27 → Apr 27
Closed
▶ Running
0
72
Dispatch0.0d
Coordinators73.4d
Billing2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
73.4 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 13, 2026
Due: Dec 31, 2026
Completed: Apr 27, 2026 (248 days early)
📅
72.6 daysTotal Age
⏱️
67.8d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
74.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
24 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Apr 21, 2026
Visit 2Apr 22, 2026
Visit 3Apr 23, 2026
Visit 4Apr 24, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay67.8 days stuck in "Scheduled"
⏱️
Total Delay74.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
67.8d / 2.0d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/13/2026 1407 CM ack msg; LM w/SG; 1410 SG decline; 1/15/2026 1227 CM LM w/KH ; 1312 KH avail; 1329 LM w/Adam re cnfm; 1548 Adam cnfm; 1750 ack cnfm; LM w/KH; 1/19/2026 1224 CM 2nd msg w/KH; 1225 KH ack cnfm
📅
SEC3URE
Apr 21, 2026 8:00am – 4:00pm
Work Order: WO-01337591
Location: Lennox Hill Greenwich Village
Address: 30 7th Ave, New York, NY 10011
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfor
📅
SEC3URE
Apr 22, 2026 8:00am – 4:00pm
Work Order: WO-01337591
Location: Lennox Hill Greenwich Village
Address: 30 7th Ave, New York, NY 10011
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfor
📅
SEC3URE
Apr 23, 2026 8:00am – 4:00pm
Work Order: WO-01337591
Location: Lennox Hill Greenwich Village
Address: 30 7th Ave, New York, NY 10011
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfor
📅
SEC3URE
Apr 24, 2026 8:00am – 4:00pm
Work Order: WO-01337591
Location: Lennox Hill Greenwich Village
Address: 30 7th Ave, New York, NY 10011
Contact Name: Adam Ferber
Contact Phone: 718-249-7604
Contact Email: adam.greene@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfor
Timeline
📋
▶
3
Work Order Created Jan 13, 2:07 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Jan 21, 12:55 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Kailen Heath
🚨63.0 business days
💵
▶
2
9x Expenses Added Apr 20, 8:40 PM
9x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type:Expenses
Status:Open
Qty:1
⏳3.4 business days
⏱️
3x Labor Added Apr 23, 9:36 AM
Type:Labor
Status:Open
Qty:8
⏱️
Labor Added Apr 24, 7:54 AM
Type:Labor
Status:Open
Qty:8
💵
6x Expenses Added Apr 24, 8:00 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
💵
Expenses Added Apr 27, 8:50 AM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Kailen HeathApr 27, 9:01 AM
From:Scheduled
To:Closed
Duration in Previous:95d 19h
✔️
Status: Completed by Wayne RushApr 27, 9:27 AM
From:Closed, Completed
To:Completed, Closed
Duration in Previous:25m, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushApr 30, 3:00 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 5h
📨
Status: Invoice Pending by Timothy AmburgeyMay 1, 11:11 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20h 10m
💰
▶
2
Status: Invoiced May 1, 4:36 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260764
Bottlenecks
Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 67.8 business days (threshold: 2.0 business days)
Exceeded by 65.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)