Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337614 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ALTA BATES SUMMIT MEDICAL CENTER — 2450 ASHBY AVE, BERKELEY CA, 94705-2067

Jan 13, 2026 → Jan 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✗ SLA Missed
Active: 3 biz days
🕐 Clock stopped: Invoiced (Jan 18, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 13 → Jan 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 18, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 13, 2026 Invoiced: Jan 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Ready for Release ⏸ Paused 0 —
Jan 13 → Jan 13 Assigned ▶ Running 0 0
Jan 13 → Jan 16 Scheduled ▶ Running 3 3
Jan 16 → Jan 18 Tech On Site ▶ Running 0 3
Dispatch 64.9d
Holding 0.4d (excluded)
Coordinators 3.2d
Field Work 0.8d
Billing 23.5d
✗ SLA Missed
Dispatch
64.9 days
Over SLA
Holding (excluded from total)
0.4 days
Coordinators
3.2 days
Over SLA
Field Work
0.8 days
Billing
23.5 days
Over SLA
Created: Jan 13, 2026 Due: Jan 17, 2026 Completed: Jan 18, 2026 (on time)
📅
3.5 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
10 transitions Status Changes
⚠️
93.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 93.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.4d
Assigned
0.0d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
9.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13/26 RBerry- Per teams chat from NWillick, assign Justin to Bernal and Davies campus scheduled for tomorrow and the rest on Friday. Was not given scheduled dates or times. Placed on calendar for date requested by tech sup.

🔧 Work Performed
Unit has already been completed, labor for searching for unit.
🔍 Technician Findings
Ultrasound unit needs to be installed
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
▶
2 Work Order Created Jan 13, 2:37 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 1m
👷
▶
4 Technician Assigned Jan 13, 5:33 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 2h 54m
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-16T17:00:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Justin Armas Jan 16, 12:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Jan 18, 10:50 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 21h, 0m
⚠️ 9.0 business days
⏱️
Labor Added Jan 30, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 11:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 12d 0h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 1h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Jan 16, 12:00 PM
Created
Jan 13, 2:37 PM
Invoice #
SM-263662

Work Details (4)

Name Type Status Qty Amount Date
WL-03069551 Labor Open 2 $525.00 Jan 18, 10:50 AM
WL-03069552 Labor Open 1 $100.00 Jan 18, 10:50 AM
WL-03069553 Travel Open 95 $0.00 Jan 18, 10:50 AM
WL-03084871 Labor Open 0.016666666666667 $38.00 Jan 30, 11:25 AM

Details