Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337619 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CALIFORNIA PACIFIC MEDICAL CENTER DAVIES CAMPUS — 601 DUBOCE AVE, SAN FRANCISCO CA, 94117-3389

Jan 13, 2026 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸0d
⏸ Clock Paused
Status: Ready for Release
Jan 13 → Jan 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 13, 2026 Invoiced: Jan 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Ready for Release ⏸ Paused 0 —
Jan 13 → Jan 13 Assigned ▶ Running 0 0
Jan 13 → Jan 14 Scheduled ▶ Running 1 1
Jan 14 → Jan 15 Tech On Site ▶ Running 1 2
Dispatch 64.9d
Holding 0.4d (excluded)
Coordinators 1.2d
Field Work 1.1d
Billing 23.5d
✓ SLA Met
Dispatch
64.9 days
Over SLA
Holding (excluded from total)
0.4 days
Coordinators
1.2 days
Field Work
1.1 days
Over SLA
Billing
23.5 days
Over SLA
Created: Jan 13, 2026 Due: Jan 17, 2026 Completed: Jan 15, 2026 (2 days early)
📅
1.7 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
9 transitions Status Changes
⚠️
94.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 94.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.4d
Scheduled
1.2d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
11.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13/26 RBerry- Per teams chat from NWillick, assign Justin to Bernal and Davies campus scheduled for tomorrow and the rest on Friday. Was not given scheduled dates or times. Placed on calendar for date requested by tech sup.

🔧 Work Performed
Installed ultrasound unit
🔍 Technician Findings
Ultrasound unit needs to be installed
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
▶
2 Work Order Created Jan 13, 2:44 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 13, 5:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 52m, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-14T17:00:00.000+0000
📅
Dispatch Scheduled by Justin Armas Jan 13, 6:05 PM
Scheduled For: 2026-01-14T18:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Jan 14, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 50m
⏱️
▶
2 Labor Added Jan 14, 8:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 44m, 1m
🚨 11.5 business days
⏱️
▶
2 Labor Added Jan 30, 11:29 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15d 15h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 2h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:50 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Jan 14, 1:00 PM
Created
Jan 13, 2:44 PM
Invoice #
SM-263662

Work Details (2)

Name Type Status Qty Amount Date
WL-03065513 Labor Open 1 $100.00 Jan 14, 8:11 PM
WL-03084893 Labor Open 0.016666666666667 $38.00 Jan 30, 11:29 AM

Details