Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337721 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Penn Presbyterian Medical Center — 39th and Market Streets, Philadelphia PA, 19104

Jan 14, 2026 → Mar 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 12, 2026
20 business days (counted)
Running total: 20 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 22 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 8, 2026
13 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Feb 12 Scheduled ▶ Running 20 20
Feb 12 → Feb 17 Ready for Scheduling ▶ Running 2 22
Feb 17 → Mar 8 Scheduled ▶ Running 13 35
Dispatch 0.0d
Coordinators 36.9d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.9 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 7, 2026 (299 days early)
📅
36.0 days Total Age
⏱️
20.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 4, 2026
Visit 5 Mar 5, 2026
Visit 6 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 20.3 days stuck in "Scheduled"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
34.3d / 2.0d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1000 LM w/AW; 1342 AW avail; LM w/Ann Marie re nfm; 1522 Ann Marie cnfm; ack cnfm, LM w/AW; 1514 AW ack cnfm; 2/12/2026 chg from 0800-1600 to 0800-1600 M & Th; 0900-1700 T, 1100-1900 W; LM w/AW; 1440 AW okay ; 1648 LM w/Ann Marie re cnfm; 1915 Ann Marie cnfm; ack cnfm; LM w/AW; 1940 AW acck cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 9:54 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 14, 4:20 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6h 24m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 12, 1:44 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 28d 21h
⏳ 2.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 16, 7:58 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 6h
🚨 11.0 business days
⏱️
▶
2 6x Labor Added Mar 3, 10:57 AM
6x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 275
💵
Expenses Added Mar 4, 10:27 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
7x Labor Added Mar 7, 8:02 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 3, 8, 1, 275
💵
▶
2 5x Expenses Added Mar 7, 8:10 PM
5x Expenses Added → Status: Completed
✔️
Status: Completed by Ashley Wetzel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:16 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 34m
🧾
▶
2 Invoice Created Mar 13, 4:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 31m

Bottlenecks

Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
Mar 2, 9:00 AM
Created
Jan 14, 9:54 AM
Invoice #
SM-256486

Work Details (20)

Name Type Status Qty Amount Date
WL-03127620 Labor Open 5 $200.00 Mar 3, 10:57 AM
WL-03127621 Labor Open 8 $977.00 Mar 3, 10:57 AM
WL-03127622 Labor Open 8 $977.00 Mar 3, 10:57 AM
WL-03127624 Expenses Open 1 $68.00 Mar 3, 10:58 AM
WL-03127625 Expenses Open 1 $68.00 Mar 3, 10:58 AM
WL-03127626 Expenses Open 1 $68.00 Mar 3, 10:58 AM
WL-03127627 Travel Open 275 $198.00 Mar 3, 10:58 AM
WL-03129415 Expenses Open 1 $68.00 Mar 4, 10:27 AM
WL-03134947 Labor Open 5 $76.00 Mar 7, 8:02 PM
WL-03134946 Labor Open 3 $977.00 Mar 7, 8:02 PM
WL-03134948 Labor Open 8 $977.00 Mar 7, 8:02 PM
WL-03134949 Labor Open 5 $200.00 Mar 7, 8:02 PM
WL-03134950 Expenses Open 1 $68.00 Mar 7, 8:02 PM
WL-03134951 Expenses Open 1 $68.00 Mar 7, 8:02 PM
WL-03134952 Travel Open 275 $198.00 Mar 7, 8:02 PM
WL-03134955 Expenses Open 1 $181.22 Mar 7, 8:10 PM
WL-03134957 Expenses Open 1 $181.22 Mar 7, 8:10 PM
WL-03134956 Expenses Open 1 $181.22 Mar 7, 8:10 PM
WL-03134953 Expenses Open 1 $181.22 Mar 7, 8:10 PM
WL-03134954 Expenses Open 1 $181.22 Mar 7, 8:10 PM

Details