Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337729 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 1, 2026
29 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1
Jan 15 → Mar 1 Scheduled ▶ Running 29 30
Coordinators 32.0d
Billing 3.3d
✗ SLA Missed
Coordinators
32.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
31.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
30.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, SZ; 1/14/2026 AP avail; 1647 LM w/Ann Marie re cnfm; 1749 Ann Marie cnfm - can add day ; 1904 LM w/Ann Marie; 1905 LM w/AP; 2017 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 10:14 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 10:36 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Angela Pettus
🚨 27.0 business days
💵
Expenses Added Feb 24, 12:30 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Feb 24, 1:52 PM
3x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 75
⏱️
▶
3 Labor Added Feb 24, 10:13 PM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.2 business days
⏱️
▶
4 2x Labor Added Feb 26, 10:28 AM
2x Labor Added → 2x Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 7
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667
💵
2x Expenses Added Feb 26, 10:33 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 26, 10:45 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 27, 8:22 AM
Expenses Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 27, 8:28 AM
2x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 75
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 1, 7:15 AM
Labor Added → Status: Completed
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 20h, 0m
💵
Expenses Added Mar 2, 6:31 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 9h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 23m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255848

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Feb 24, 6:00 PM
Created
Jan 14, 10:14 AM
Invoice #
SM-255848

Work Details (30)

Name Type Status Qty Amount Date
WL-03117656 Expenses Open 1 $75.00 Feb 24, 12:30 PM
WL-03117803 Labor Open 7 $280.00 Feb 24, 1:52 PM
WL-03117807 Expenses Open 1 $68.00 Feb 24, 1:53 PM
WL-03117810 Expenses Open 1 $68.00 Feb 24, 1:53 PM
WL-03117811 Travel Open 75 $54.00 Feb 24, 1:53 PM
WL-03118792 Labor Open 0.016666666666667 $830.00 Feb 24, 10:13 PM
WL-03118795 Labor Open 7 $76.00 Feb 24, 10:14 PM
WL-03118796 Labor Open 0.25 $10.00 Feb 24, 10:16 PM
WL-03118797 Labor Open 0.25 $10.00 Feb 24, 10:16 PM
WL-03121009 Labor Open 0.25 $10.00 Feb 26, 10:28 AM
WL-03121011 Labor Open 0.25 $10.00 Feb 26, 10:29 AM
WL-03121012 Labor Open 0.016666666666667 $830.00 Feb 26, 10:29 AM
WL-03121013 Labor Open 7 $76.00 Feb 26, 10:30 AM
WL-03121014 Labor Open 0.25 $10.00 Feb 26, 10:31 AM
WL-03121016 Labor Open 7 $76.00 Feb 26, 10:31 AM
WL-03121018 Labor Open 0.25 $10.00 Feb 26, 10:32 AM
WL-03121024 Labor Open 0.016666666666667 $830.00 Feb 26, 10:32 AM
WL-03121026 Expenses Open 1 $68.00 Feb 26, 10:33 AM
WL-03121027 Expenses Open 1 $68.00 Feb 26, 10:33 AM
WL-03121051 Expenses Open 1 $0.00 Feb 26, 10:45 AM
WL-03122643 Expenses Open 1 $11.96 Feb 27, 8:22 AM
WL-03122647 Expenses Open 1 $184.46 Feb 27, 8:25 AM
WL-03122651 Expenses Open 1 $143.75 Feb 27, 8:27 AM
WL-03122652 Expenses Open 1 $143.75 Feb 27, 8:27 AM
WL-03122653 Expenses Open 1 $143.75 Feb 27, 8:27 AM
WL-03122654 Expenses Open 1 $143.75 Feb 27, 8:28 AM
WL-03122658 Expenses Open 1 $68.00 Feb 27, 8:28 AM
WL-03122665 Travel Open 75 $54.00 Feb 27, 8:30 AM
WL-03124836 Labor Open 8 $320.00 Mar 1, 7:15 AM
WL-03125680 Expenses Open 1 $514.80 Mar 2, 6:31 AM

Details