Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337731 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 21, 2026
4 business days (counted)
Running total: 4 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 1, 2026
26 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 21 Ready for Scheduling ▶ Running 4 4
Jan 21 → Mar 1 Scheduled ▶ Running 26 30
Coordinators 31.2d
Billing 3.3d
✗ SLA Missed
Coordinators
31.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
31.0 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 28, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
27.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, SZ; 1/15/2026 1200 CM LM w/Ann Marie re compliance; 1/15/2026 1948 LM w/SZ, ME; 1/15/2026 2018 ME decline; 1921 SZ decline; 1/19/2026 CM LM w/SB, JeB, EJ, MJ, LV, KW; 1358 KW avail; 1401 LM w/Ann Marie re cnfm; 1952 Ann Marie cnfm; 2004 ack cnfm; LM w/KW; 2018 KW ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 10:23 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 20, 8:20 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 9h
🚨 23.5 business days
⏱️
Labor Added Feb 23, 7:18 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.6 business days
⏱️
▶
2 Labor Added Feb 24, 9:54 PM
Labor Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.016666666666667
⏱️
2x Labor Added Feb 25, 8:25 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
💵
▶
2 Expenses Added Feb 26, 5:02 PM
Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 26, 9:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 1.3 business days
💵
2x Expenses Added Feb 28, 11:40 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 28, 4:36 PM
Type: Labor
Status: Open
Qty: 6.5
✔️
Status: Completed by Kinsey Whitman Feb 28, 11:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 39d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 23m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255848

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Feb 24, 6:00 PM
Created
Jan 14, 10:23 AM
Invoice #
SM-255848

Work Details (21)

Name Type Status Qty Amount Date
WL-03116846 Labor Open 1 $0.00 Feb 23, 7:18 PM
WL-03118765 Labor Open 7 $280.00 Feb 24, 9:54 PM
WL-03118766 Labor Open 0.016666666666667 $830.00 Feb 24, 9:55 PM
WL-03118767 Labor Open 7 $76.00 Feb 24, 9:55 PM
WL-03118768 Expenses Open 1 $68.00 Feb 24, 9:56 PM
WL-03118769 Expenses Open 1 $68.00 Feb 24, 9:56 PM
WL-03118770 Expenses Open 1 $68.00 Feb 24, 9:56 PM
WL-03118771 Expenses Open 1 $68.00 Feb 24, 9:56 PM
WL-03120313 Labor Open 0.016666666666667 $830.00 Feb 25, 8:25 PM
WL-03120314 Labor Open 7 $76.00 Feb 25, 8:25 PM
WL-03121877 Expenses Open 1 $80.56 Feb 26, 5:02 PM
WL-03121883 Expenses Open 1 $140.00 Feb 26, 5:03 PM
WL-03121884 Expenses Open 1 $45.78 Feb 26, 5:03 PM
WL-03121885 Expenses Open 1 $207.33 Feb 26, 5:03 PM
WL-03121886 Expenses Open 1 $95.92 Feb 26, 5:03 PM
WL-03121887 Expenses Open 1 $696.49 Feb 26, 5:03 PM
WL-03122367 Labor Open 0.016666666666667 $830.00 Feb 26, 9:49 PM
WL-03122368 Labor Open 7 $76.00 Feb 26, 9:49 PM
WL-03124650 Expenses Open 1 $207.33 Feb 28, 11:40 AM
WL-03124651 Expenses Open 1 $207.33 Feb 28, 11:40 AM
WL-03124703 Labor Open 6.5 $260.00 Feb 28, 4:36 PM

Details