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WO-01337732 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 6, 2026
34 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1
Jan 15 → Mar 6 Scheduled ▶ Running 34 35
Dispatch 0.0d
Coordinators 37.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 6, 2026 (300 days early)
📅
36.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
35.0d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, AP; 1/14/2026 AP avail; 1647 LM w/Ann Marie re cnfm; 1749 Ann Marie cnfm - can add day ; 1904 LM w/Ann Marie; 1905 LM w/AP; 2017 AP ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 10:28 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 15, 10:37 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
🚨 32.0 business days
⏱️
▶
4 Labor Added Mar 3, 1:35 PM
Labor Added → 2x Labor Added → Labor Added → 3x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 75
💵
Expenses Added Mar 3, 1:42 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
4 Labor Added Mar 5, 12:47 PM
Labor Added → Labor Added → 2x Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667
⏱️
2x Labor Added Mar 5, 12:54 PM
Type: Labor
Status: Open
Qty: 0.25, 8
💵
▶
3 Expenses Added Mar 6, 8:39 AM
Expenses Added → Expenses Added → 4x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Mar 6, 8:45 AM
Labor Added → 3x Expenses Added → Travel Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 75
⏱️
▶
2 Labor Added Mar 6, 4:47 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Angela Pettus Mar 6, 5:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 50d 6h, 0m
⏳ 4.9 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:16 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 34m
🧾
▶
2 Invoice Created Mar 13, 4:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 31m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Mar 3, 5:00 PM
Created
Jan 14, 10:28 AM
Invoice #
SM-256486

Work Details (30)

Name Type Status Qty Amount Date
WL-03127912 Labor Open 6.75 $270.00 Mar 3, 1:35 PM
WL-03127915 Labor Open 8 $76.00 Mar 3, 1:36 PM
WL-03127919 Labor Open 0.25 $10.00 Mar 3, 1:37 PM
WL-03127921 Labor Open 0.016666666666667 $830.00 Mar 3, 1:37 PM
WL-03127923 Expenses Open 1 $68.00 Mar 3, 1:39 PM
WL-03127924 Expenses Open 1 $68.00 Mar 3, 1:40 PM
WL-03127928 Travel Open 75 $54.00 Mar 3, 1:40 PM
WL-03127930 Expenses Open 1 $79.00 Mar 3, 1:42 PM
WL-03131488 Labor Open 0.25 $10.00 Mar 5, 12:47 PM
WL-03131492 Labor Open 8 $76.00 Mar 5, 12:49 PM
WL-03131494 Labor Open 0.25 $10.00 Mar 5, 12:50 PM
WL-03131495 Labor Open 0.016666666666667 $830.00 Mar 5, 12:51 PM
WL-03131497 Labor Open 0.25 $10.00 Mar 5, 12:52 PM
WL-03131499 Labor Open 0.016666666666667 $830.00 Mar 5, 12:53 PM
WL-03131500 Labor Open 0.25 $10.00 Mar 5, 12:54 PM
WL-03131503 Labor Open 8 $76.00 Mar 5, 12:54 PM
WL-03133037 Expenses Open 1 $184.46 Mar 6, 8:39 AM
WL-03133039 Expenses Open 1 $22.83 Mar 6, 8:40 AM
WL-03133040 Expenses Open 1 $136.06 Mar 6, 8:43 AM
WL-03133041 Expenses Open 1 $136.06 Mar 6, 8:43 AM
WL-03133042 Expenses Open 1 $136.07 Mar 6, 8:44 AM
WL-03133043 Expenses Open 1 $136.07 Mar 6, 8:44 AM
WL-03133044 Labor Open 0.25 $10.00 Mar 6, 8:45 AM
WL-03133045 Expenses Open 1 $68.00 Mar 6, 8:46 AM
WL-03133046 Expenses Open 1 $68.00 Mar 6, 8:46 AM
WL-03133047 Expenses Open 1 $68.00 Mar 6, 8:47 AM
WL-03133048 Travel Open 75 $54.00 Mar 6, 8:49 AM
WL-03134210 Labor Open 7 $280.00 Mar 6, 4:47 PM
WL-03134255 Expenses Open 1 $558.99 Mar 6, 4:51 PM
WL-03134256 Expenses Open 1 $3.30 Mar 6, 4:52 PM

Details