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WO-01337742 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 27, 2026
8 business days (counted)
Running total: 8 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 7, 2026
27 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 27 Ready for Scheduling ▶ Running 8 8
Jan 27 → Mar 7 Scheduled ▶ Running 27 35
Dispatch 0.0d
Coordinators 37.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 7, 2026 (299 days early)
📅
36.0 days Total Age
⏱️
27.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
37.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 27.9 days stuck in "Scheduled"
⏱️
Total Delay 37.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
28.0d / 2.0d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, AP; AP other shift; 1/15/2026 1200 CM LM w/Ann Marie re compliance

; 1/15/2026 1951 CM Lm w/ME; 1/15/2026 2018 ME decline; 1/16/2026 1340 LM w/MJ; 1/20/2026 1645 LM w/KH, DJ; DJ other assign; 1717 KH unavail; 1/21/2026 1258 LM w/Ann Marie re NAR; 1/26/2026 1516 MJ avail; 1729 LM w/Ann Marie re cnfm; 1/27/26 0928 Ann Marie cnfm; ack cnfm, LM w/MJ; 1122 MJ ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 10:45 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 27, 11:25 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 0h
🚨 28.0 business days
⏱️
Labor Added Mar 6, 11:37 AM
Type: Labor
Status: Open
Qty: 7
⏱️
▶
3 Labor Added Mar 6, 11:43 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Mar 6, 11:52 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
▶
2 Labor Added Mar 6, 11:58 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
▶
2 2x Labor Added Mar 6, 12:04 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
💵
▶
3 Expenses Added Mar 6, 12:12 PM
Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 6, 12:22 PM
2x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 6, 8:25 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 6, 8:43 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Mary Joseph
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 38d 9h, 0m
⏳ 4.4 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:16 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 33m
🧾
▶
2 Invoice Created Mar 13, 4:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 31m

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 27.9 business days (threshold: 2.0 business days)
Exceeded by 25.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Mar 3, 7:00 AM
Created
Jan 14, 10:45 AM
Invoice #
SM-256486

Work Details (25)

Name Type Status Qty Amount Date
WL-03133375 Labor Open 7 $280.00 Mar 6, 11:37 AM
WL-03133376 Labor Open 0.25 $10.00 Mar 6, 11:43 AM
WL-03133378 Labor Open 8 $830.00 Mar 6, 11:45 AM
WL-03133379 Labor Open 0.25 $10.00 Mar 6, 11:46 AM
WL-03133386 Labor Open 0.25 $10.00 Mar 6, 11:52 AM
WL-03133396 Labor Open 8 $830.00 Mar 6, 11:55 AM
WL-03133397 Labor Open 0.25 $10.00 Mar 6, 11:56 AM
WL-03133402 Labor Open 0.25 $10.00 Mar 6, 11:58 AM
WL-03133409 Labor Open 8 $830.00 Mar 6, 12:00 PM
WL-03133410 Labor Open 0.25 $10.00 Mar 6, 12:00 PM
WL-03133412 Labor Open 0.25 $10.00 Mar 6, 12:04 PM
WL-03133413 Labor Open 8 $830.00 Mar 6, 12:04 PM
WL-03133416 Labor Open 6 $240.00 Mar 6, 12:07 PM
WL-03133417 Expenses Open 1 $568.34 Mar 6, 12:12 PM
WL-03133420 Expenses Open 1 $193.50 Mar 6, 12:14 PM
WL-03133421 Expenses Open 1 $215.12 Mar 6, 12:17 PM
WL-03133432 Expenses Open 1 $193.50 Mar 6, 12:22 PM
WL-03133433 Expenses Open 1 $189.38 Mar 6, 12:22 PM
WL-03133434 Expenses Open 1 $68.00 Mar 6, 12:24 PM
WL-03133435 Expenses Open 1 $68.00 Mar 6, 12:24 PM
WL-03133436 Expenses Open 1 $68.00 Mar 6, 12:24 PM
WL-03133437 Expenses Open 1 $68.00 Mar 6, 12:24 PM
WL-03134533 Expenses Open 1 $53.53 Mar 6, 8:25 PM
WL-03134547 Expenses Open 1 $13.86 Mar 6, 8:43 PM
WL-03134548 Expenses Open 1 $186.66 Mar 6, 8:43 PM

Details