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← WO Overview

WO-01337745 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 22, 2026
43 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Mar 22 Scheduled ▶ Running 43 45
Coordinators 46.6d
Billing 2.5d
✗ SLA Missed
Coordinators
46.6 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
46.0 days Total Age
⏱️
43.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 15, 2026
Visit 2 Mar 16, 2026
Visit 3 Mar 17, 2026
Visit 4 Mar 18, 2026
Visit 5 Mar 19, 2026
Visit 6 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 43.6 days stuck in "Scheduled"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
43.6d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, AP, SZ; 1041 JBu avail; LM w/Ann Marie re cnfm; 1517 Ann Marie cnfm; ack cnfm, LM w/JBu; 1/16/2026 1325 CM 2nd msg w/JaB; 1349 JaB ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 10:51 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Jan 16, 1:54 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-15T13:00:00.000+0000
👷
Technician Assigned by Caitlin Mcgee
Technician: Jacqueline Burns
🚨 40.0 business days
⏱️
▶
2 2x Labor Added Mar 16, 1:30 PM
2x Labor Added → 9x Expenses Added
💵
9x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 30
⏱️
Labor Added Mar 17, 10:47 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Mar 18, 7:52 AM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
4 2x Labor Added Mar 20, 8:12 AM
2x Labor Added → 2x Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 3x Labor Added Mar 20, 8:19 AM
3x Labor Added → 3x Labor Added → 3x Expenses Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5, 5.5
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
7x Expenses Added Mar 20, 8:35 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 20, 8:44 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Jacqueline Burns Mar 22, 11:14 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 7m
🧾
▶
2 Invoice Created Mar 27, 4:02 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 43.6 business days (threshold: 2.0 business days)
Exceeded by 41.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Mar 15, 9:00 AM
Created
Jan 14, 10:51 AM
Invoice #
SM-257646

Work Details (38)

Name Type Status Qty Amount Date
WL-03145549 Labor Open 8 $830.00 Mar 16, 1:30 PM
WL-03145548 Labor Open 8 $895.00 Mar 16, 1:30 PM
WL-03145551 Expenses Open 1 $193.04 Mar 16, 1:32 PM
WL-03145552 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145553 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145554 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145555 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145556 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145557 Expenses Open 1 $68.00 Mar 16, 1:32 PM
WL-03145550 Expenses Open 1 $193.04 Mar 16, 1:32 PM
WL-03145558 Travel Open 30 $21.60 Mar 16, 1:32 PM
WL-03147074 Labor Open 8 $830.00 Mar 17, 10:47 AM
WL-03148613 Labor Open 8 $830.00 Mar 18, 7:52 AM
WL-03152586 Labor Open 0.5 $20.00 Mar 20, 8:12 AM
WL-03152587 Labor Open 0.5 $20.00 Mar 20, 8:12 AM
WL-03152592 Labor Open 0.5 $20.00 Mar 20, 8:13 AM
WL-03152591 Labor Open 0.5 $20.00 Mar 20, 8:13 AM
WL-03152599 Labor Open 0.5 $20.00 Mar 20, 8:15 AM
WL-03152600 Labor Open 0.5 $20.00 Mar 20, 8:15 AM
WL-03152608 Labor Open 0.5 $20.00 Mar 20, 8:16 AM
WL-03152609 Labor Open 0.5 $20.00 Mar 20, 8:16 AM
WL-03152624 Labor Open 8 $830.00 Mar 20, 8:19 AM
WL-03152623 Labor Open 0.5 $20.00 Mar 20, 8:19 AM
WL-03152625 Labor Open 0.5 $20.00 Mar 20, 8:19 AM
WL-03152644 Labor Open 8 $830.00 Mar 20, 8:21 AM
WL-03152643 Labor Open 0.5 $20.00 Mar 20, 8:21 AM
WL-03152645 Labor Open 5.5 $220.00 Mar 20, 8:21 AM
WL-03152648 Expenses Open 1 $193.04 Mar 20, 8:24 AM
WL-03152647 Expenses Open 1 $193.04 Mar 20, 8:24 AM
WL-03152649 Expenses Open 1 $193.04 Mar 20, 8:24 AM
WL-03152668 Expenses Open 1 $13.78 Mar 20, 8:35 AM
WL-03152665 Expenses Open 1 $14.56 Mar 20, 8:35 AM
WL-03152666 Expenses Open 1 $13.78 Mar 20, 8:35 AM
WL-03152667 Expenses Open 1 $13.78 Mar 20, 8:35 AM
WL-03152664 Expenses Open 1 $14.56 Mar 20, 8:35 AM
WL-03152669 Expenses Open 1 $259.55 Mar 20, 8:36 AM
WL-03152670 Expenses Open 1 $28.82 Mar 20, 8:36 AM
WL-03152680 Expenses Open 1 $192.00 Mar 20, 8:44 AM

Details