Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337746 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 20 → Mar 21, 2026
42 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 20 Ready for Scheduling ▶ Running 3 3
Jan 20 → Mar 21 Scheduled ▶ Running 42 45
Coordinators 46.2d
Billing 2.5d
✗ SLA Missed
Coordinators
46.2 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 21, 2026 (285 days early)
📅
46.0 days Total Age
⏱️
42.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 15, 2026
Visit 2 Mar 16, 2026
Visit 3 Mar 17, 2026
Visit 4 Mar 18, 2026
Visit 5 Mar 19, 2026
Visit 6 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 42.2 days stuck in "Scheduled"
⏱️
Total Delay 46.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
42.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, AP, SZ; AP other shift; 1/15/2026 1200 CM LM w/Ann Marie re compliance; 1957 LM w/AW, AMa; 2004 AMa avail; 2021 LM w/Ann Marie re cnfm; 1/16/26 0818 Ann Marie cnfm; ack cnfm, LM w/AMa; 1/20/2026 1626 CM 2nd msg w/AMa; 1632 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 10:53 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 5:22 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Alexandra Majetich
🚨 37.8 business days
💵
▶
3 Expenses Added Mar 15, 2:47 PM
Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Mar 16, 12:13 PM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
💵
▶
2 Expenses Added Mar 19, 10:47 AM
Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Mar 19, 10:55 AM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
2x Labor Added Mar 19, 11:07 AM
Type: Labor
Status: Open
Qty: 8, 0.5
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Mar 20, 1:04 PM
2x Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
▶
2 3x Expenses Added Mar 20, 6:51 PM
3x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.6 business days
⏱️
▶
3 Labor Added Mar 21, 7:00 PM
Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 60d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 7m
🧾
▶
2 Invoice Created Mar 27, 4:02 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 42.2 business days (threshold: 2.0 business days)
Exceeded by 40.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Mar 16, 10:00 AM
Created
Jan 14, 10:53 AM
Invoice #
SM-257646

Work Details (34)

Name Type Status Qty Amount Date
WL-03144945 Expenses Open 1 $254.92 Mar 15, 2:47 PM
WL-03144946 Expenses Open 1 $211.56 Mar 15, 2:48 PM
WL-03144947 Expenses Open 1 $68.00 Mar 15, 2:51 PM
WL-03145433 Labor Open 0.5 $20.00 Mar 16, 12:13 PM
WL-03145431 Labor Open 0.75 $30.00 Mar 16, 12:13 PM
WL-03145430 Labor Open 6.5 $260.00 Mar 16, 12:13 PM
WL-03145432 Labor Open 8 $977.00 Mar 16, 12:13 PM
WL-03145437 Expenses Open 1 $68.00 Mar 16, 12:16 PM
WL-03150958 Expenses Open 1 $64.32 Mar 19, 10:47 AM
WL-03150961 Expenses Open 1 $68.00 Mar 19, 10:49 AM
WL-03150962 Expenses Open 1 $68.00 Mar 19, 10:49 AM
WL-03150963 Expenses Open 1 $68.00 Mar 19, 10:49 AM
WL-03150964 Expenses Open 1 $68.00 Mar 19, 10:49 AM
WL-03150975 Labor Open 8 $977.00 Mar 19, 10:55 AM
WL-03150976 Labor Open 0.5 $20.00 Mar 19, 10:55 AM
WL-03150974 Labor Open 0.5 $20.00 Mar 19, 10:55 AM
WL-03150988 Labor Open 8 $977.00 Mar 19, 11:07 AM
WL-03150987 Labor Open 0.5 $20.00 Mar 19, 11:07 AM
WL-03153096 Labor Open 0.5 $20.00 Mar 20, 1:04 PM
WL-03153100 Labor Open 0.5 $20.00 Mar 20, 1:05 PM
WL-03153101 Labor Open 8 $977.00 Mar 20, 1:05 PM
WL-03153104 Labor Open 0.5 $20.00 Mar 20, 1:06 PM
WL-03153108 Labor Open 0.5 $20.00 Mar 20, 1:08 PM
WL-03153115 Labor Open 8 $977.00 Mar 20, 1:09 PM
WL-03153963 Expenses Open 1 $24.51 Mar 20, 6:51 PM
WL-03153961 Expenses Open 1 $45.00 Mar 20, 6:51 PM
WL-03153962 Expenses Open 1 $562.28 Mar 20, 6:51 PM
WL-03153971 Expenses Open 1 $208.84 Mar 20, 6:53 PM
WL-03153969 Expenses Open 1 $208.84 Mar 20, 6:53 PM
WL-03153970 Expenses Open 1 $208.84 Mar 20, 6:53 PM
WL-03153968 Expenses Open 1 $208.84 Mar 20, 6:53 PM
WL-03153972 Expenses Open 1 $208.84 Mar 20, 6:53 PM
WL-03154428 Labor Open 6.5 $260.00 Mar 21, 7:00 PM
WL-03154430 Expenses Open 1 $306.00 Mar 21, 7:01 PM

Details