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WO-01337750 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Inova Fair Oaks Hospital — 3600 Joseph Siewick Dr, Fairfax VA, 22033

Jan 14, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 26, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 7 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 6, 2026
28 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 36 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 22, 2026
9 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Jan 26 Scheduled ▶ Running 5 7
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 7
Jan 26 → Mar 6 Scheduled ▶ Running 28 35
Mar 6 → Mar 9 Ready for Scheduling ▶ Running 1 36
Mar 9 → Mar 9 Scheduled ▶ Running 0 36
Mar 9 → Mar 9 Ready for Scheduling ▶ Running 0 36
Mar 9 → Mar 22 Scheduled ▶ Running 9 45
Coordinators 48.7d
Billing 2.5d
✗ SLA Missed
Coordinators
48.7 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 21, 2026 (285 days early)
📅
46.0 days Total Age
⏱️
28.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 15, 2026
Visit 2 Mar 16, 2026
Visit 3 Mar 17, 2026
Visit 4 Mar 18, 2026
Visit 5 Mar 19, 2026
Visit 6 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 28.9 days stuck in "Scheduled"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.2d / 1.0d SLA
Scheduled
43.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1030 LM w/JBu, AP, SZ; AP other shift; 1/15/2026 1200 CM LM w/Ann Marie re compliance; 1957 LM w/AW, AMa; AMa other shift; 1537 AW avail; 1614 LM w/Ann Marie re cnfm; 1622 Ann Marie cnfm; 1815 Ann Marie cnfm; 1815 ack cnfm; LM w/AW; 1839 AW ack cnfm; 1/22/2026 2107 Ann Marie says no 1100-1900, will verify tomorrow ??? 1/25/2025 Ann Marie needed variable shifts, not three shifts with one resource each; 1/26/2026 LM w/AW re: 0800-1600; 1400-2000; 1100-1800 ; 1026 SW ack msg; 3/6/2026 1244 Ann Marie can add time; 1607 ack msg ; LM w/AW; 1619 AW add M; 1718 LM w/Ann Marie re cnfm; 3/6/2026 1756 Ann Marie says 1400-2200 LM w/AW; 1807 AW okay; 1952 LM w/Ann Marie re cnfm; 3/7/26 0911 Ann Marie cnfm; 3/7/26 0911 Ann Marie cnfm; 3/9/26 ack cnfm, LM w/AW; 1333 AW ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 11:01 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:43 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 7h
⚠️ 5.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 26, 9:38 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 9d 14h
🗓️
Status: Scheduled by Wayne Rush Jan 26, 11:40 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 1m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 6, 4:08 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 39d 4h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Mar 9, 11:00 AM
Dispatch Scheduled → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
Status: Scheduled by Caitlin Mcgee Mar 9, 3:29 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 27m
⚠️ 6.0 business days
⏱️
▶
2 5x Labor Added Mar 16, 8:02 PM
5x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 220
⏱️
Labor Added Mar 17, 11:34 AM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added Mar 19, 10:54 AM
2x Labor Added → 2x Labor Added → 3x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 21, 9:23 PM
Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Mar 21, 9:40 PM
Travel Added → Status: Completed
✔️
Status: Completed by Ashley Wetzel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 6h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 7m
🧾
▶
2 Invoice Created Mar 27, 4:02 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 28.9 business days (threshold: 2.0 business days)
Exceeded by 26.9 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
Mar 16, 3:00 PM
Created
Jan 14, 11:01 AM
Invoice #
SM-257646

Work Details (22)

Name Type Status Qty Amount Date
WL-03146595 Labor Open 4 $160.00 Mar 16, 8:02 PM
WL-03146596 Labor Open 0.016666666666667 $977.00 Mar 16, 8:02 PM
WL-03146597 Labor Open 8 $76.00 Mar 16, 8:02 PM
WL-03146599 Expenses Open 1 $68.00 Mar 16, 8:03 PM
WL-03146601 Expenses Open 1 $68.00 Mar 16, 8:03 PM
WL-03146602 Travel Open 220 $158.40 Mar 16, 8:04 PM
WL-03147160 Labor Open 8 $977.00 Mar 17, 11:34 AM
WL-03150969 Labor Open 0.016666666666667 $977.00 Mar 19, 10:54 AM
WL-03150970 Labor Open 8 $76.00 Mar 19, 10:54 AM
WL-03150972 Labor Open 3 $977.00 Mar 19, 10:55 AM
WL-03150973 Labor Open 5 $76.00 Mar 19, 10:55 AM
WL-03150978 Expenses Open 1 $68.00 Mar 19, 10:56 AM
WL-03150979 Expenses Open 1 $68.00 Mar 19, 10:56 AM
WL-03150980 Expenses Open 1 $68.00 Mar 19, 10:56 AM
WL-03154453 Labor Open 4 $160.00 Mar 21, 9:23 PM
WL-03154454 Expenses Open 1 $68.00 Mar 21, 9:24 PM
WL-03154455 Expenses Open 1 $187.57 Mar 21, 9:24 PM
WL-03154456 Expenses Open 1 $187.57 Mar 21, 9:24 PM
WL-03154457 Expenses Open 1 $187.57 Mar 21, 9:24 PM
WL-03154458 Expenses Open 1 $187.57 Mar 21, 9:24 PM
WL-03154459 Expenses Open 1 $187.57 Mar 21, 9:24 PM
WL-03154460 Travel Open 220 $158.40 Mar 21, 9:40 PM

Details