Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337791 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trinity Health Oakland — 44405 Woodward Ave, Pontiac MI, 48341

Jan 14, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 25 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 2, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 12 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 14, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1
Jan 15 → Feb 2 Scheduled ▶ Running 11 12
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 12
Feb 2 → Feb 20 Scheduled ▶ Running 13 25
Dispatch 0.0d
Coordinators 26.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.8 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
25.9 days Total Age
⏱️
13.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 214 days old
🚨
Primary Delay 13.7 days stuck in "Scheduled"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
25.8d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1145 LM w/TP; 1211 TP avail; LM w/Betty Jo re cnfm; 1839 Betty Jo cnfm; 1930 ack cnfm; LM w/TP; TP ack cnfm; 2/2/26 0944 Mon cxl; LM w/TP; 1239 TP okay with chg; 2/20/2026 1532 assign cxl; ack cxl; LM w/TP; 1607 TP ack CXL

Timeline

📋
▶
3 Work Order Created Jan 14, 11:47 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 14, 7:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7h 41m
🚨 12.6 business days
📅
▶
2 Dispatch Scheduled Feb 2, 12:35 PM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 18d 17h
🗓️
Status: Scheduled by Wayne Rush Feb 2, 1:00 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 24m
🚨 14.0 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 20, 5:23 PM
From: Scheduled
To: Canceled
Duration in Previous: 18d 4h

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tori Pringey
Scheduled
N/A
Created
Jan 14, 11:47 AM
Invoice #
N/A

Details