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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337795 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Genesys Hospital — 1 Genesys Pkwy, Grand Blanc MI, 48439

Jan 14, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 13, 2026
39 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1
Jan 15 → Mar 13 Scheduled ▶ Running 39 40
Dispatch 0.0d
Coordinators 41.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
40.9 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 8, 2026
Visit 2 Mar 9, 2026
Visit 3 Mar 10, 2026
Visit 4 Mar 11, 2026
Visit 5 Mar 12, 2026
Visit 6 Mar 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1145 LM w/TP; 1211 TP avail; LM w/Betty Jo re cnfm; 1839 Betty Jo cnfm; 1930 ack cnfm; LM w/TP; TP ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 11:51 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Jan 14, 7:31 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Tori Pringey
🚨 36.5 business days
💵
3x Expenses Added Mar 9, 8:50 AM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 4, 251
⏱️
2x Labor Added Mar 9, 10:57 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏳ 2.0 business days
⏱️
2x Labor Added Mar 10, 2:17 PM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏱️
2x Labor Added Mar 11, 1:54 PM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
2x Expenses Added Mar 12, 10:18 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 8
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Mar 13, 10:52 AM
4x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tori Pringey Mar 13, 10:59 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 57d 14h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:09 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 0m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:32 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 6h

Bottlenecks

Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tori Pringey
Scheduled
Mar 9, 9:00 AM
Created
Jan 14, 11:51 AM
Invoice #
SM-257118

Work Details (20)

Name Type Status Qty Amount Date
WL-03135570 Expenses Open 1 $68.00 Mar 9, 8:50 AM
WL-03135569 Labor Open 4 $160.00 Mar 9, 8:50 AM
WL-03135571 Travel Open 251 $180.72 Mar 9, 8:50 AM
WL-03135711 Labor Open 8 $830.00 Mar 9, 10:57 AM
WL-03135712 Expenses Open 1 $68.00 Mar 9, 10:57 AM
WL-03137565 Labor Open 8 $830.00 Mar 10, 2:17 PM
WL-03137566 Expenses Open 1 $68.00 Mar 10, 2:17 PM
WL-03139310 Labor Open 8 $830.00 Mar 11, 1:54 PM
WL-03139311 Expenses Open 1 $68.00 Mar 11, 1:54 PM
WL-03140962 Expenses Open 1 $68.00 Mar 12, 10:18 AM
WL-03140961 Labor Open 8 $830.00 Mar 12, 10:18 AM
WL-03143070 Labor Open 8 $830.00 Mar 13, 10:52 AM
WL-03143072 Travel Open 251 $180.72 Mar 13, 10:52 AM
WL-03143071 Expenses Open 1 $68.00 Mar 13, 10:52 AM
WL-03143080 Labor Open 4 $160.00 Mar 13, 10:53 AM
WL-03143085 Expenses Open 1 $150.96 Mar 13, 10:56 AM
WL-03143086 Expenses Open 1 $150.96 Mar 13, 10:56 AM
WL-03143084 Expenses Open 1 $150.96 Mar 13, 10:56 AM
WL-03143083 Expenses Open 1 $139.86 Mar 13, 10:56 AM
WL-03143082 Expenses Open 1 $139.86 Mar 13, 10:56 AM

Details