Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337799 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 14, 2026 → Jan 14, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 21, 2026
🕐 Clock stopped: Completed (Jan 14)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Jan 14, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
adjusted fowler link - replaced CPR isolator - cycle tested unit - returned to service
🔍 Technician Findings
found head of bed would not stay up
⚠️ Problem Description
repair request head of bed function inop Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 14, 12:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 14, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
⏱️
▶
2 3x Labor Added Jan 14, 6:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 32m, 0m
📄
▶
2 Status: Ready to Bill Jan 15, 1:09 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Jan 15, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 22.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251249

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 14, 12:05 PM
Invoice #
SM-251249

Work Details (3)

Name Type Status Qty Amount Date
WL-03065272 Labor Open 0.5 $0.00 Jan 14, 6:00 PM
WL-03065273 Labor Open 1 $0.00 Jan 14, 6:00 PM
WL-03065274 Parts Open 1 $0.00 Jan 14, 6:00 PM

Details