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← WO Overview

WO-01337807 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → Apr 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 27, 2026
28 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 33 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Mar 4 → Apr 5, 2026
22 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 5, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Feb 27 Scheduled ▶ Running 28 30
Feb 27 → Mar 4 Ready for Scheduling ▶ Running 3 33
Mar 4 → Apr 5 Scheduled ▶ Running 22 55
Dispatch 0.0d
Coordinators 56.3d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.3 days
Over SLA
Billing
2.2 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Apr 5, 2026 (270 days early)
📅
55.8 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026
Visit 5 Apr 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
50.4d / 2.0d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1735 ME avail; 1/15/26 1015 LM w/Brian re cnfm; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm; 2/27/2026 1742 chg from 0700-1500 T-F to 4PM M, 0700-1500 T, Th; 0600-1400 W; 0700-1200 F; 1844 ack msg; LM w/ME

Timeline

📋
▶
2 Work Order Created Jan 14, 12:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush Jan 14, 12:35 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:44 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 6h
🚨 28.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 27, 6:45 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 42d 0h
⏳ 3.7 business days
🗓️
Status: Scheduled by Caitlin Mcgee Mar 4, 3:59 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
🚨 20.0 business days
💵
13x Expenses Added Mar 31, 4:38 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Apr 1, 2:35 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
14x Labor Added Apr 2, 1:57 PM
Type: Labor
Status: Open
Qty: 8.5, 0.5, 0.016666666666667, 4
⏳ 2.0 business days
⏱️
3x Labor Added Apr 5, 5:20 AM
Type: Labor
Status: Open
Qty: 0.5, 7.5
💵
2x Expenses Added Apr 5, 6:04 AM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Apr 5, 6:10 AM
Travel Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 22m
💰
▶
2 Status: Invoiced Apr 10, 4:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258998

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Mar 31, 8:00 AM
Created
Jan 14, 12:26 PM
Invoice #
SM-258998

Work Details (34)

Name Type Status Qty Amount Date
WL-03167392 Expenses Open 1 $792.51 Mar 31, 4:38 PM
WL-03167393 Expenses Open 1 $40.74 Mar 31, 4:38 PM
WL-03167394 Expenses Open 1 $586.28 Mar 31, 4:38 PM
WL-03167395 Expenses Open 1 $157.07 Mar 31, 4:38 PM
WL-03167396 Expenses Open 1 $157.07 Mar 31, 4:38 PM
WL-03167397 Expenses Open 1 $157.07 Mar 31, 4:38 PM
WL-03167398 Expenses Open 1 $157.07 Mar 31, 4:38 PM
WL-03167399 Expenses Open 1 $68.00 Mar 31, 4:38 PM
WL-03167400 Expenses Open 1 $68.00 Mar 31, 4:38 PM
WL-03167401 Expenses Open 1 $68.00 Mar 31, 4:38 PM
WL-03167402 Expenses Open 1 $68.00 Mar 31, 4:38 PM
WL-03167403 Expenses Open 1 $233.69 Mar 31, 4:38 PM
WL-03167404 Expenses Open 1 $18.87 Mar 31, 4:38 PM
WL-03168978 Expenses Open 1 $0.00 Apr 1, 2:35 PM
WL-03170729 Labor Open 8.5 $340.00 Apr 2, 1:57 PM
WL-03170730 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170731 Labor Open 0.016666666666667 $830.00 Apr 2, 1:57 PM
WL-03170732 Labor Open 4 $76.00 Apr 2, 1:57 PM
WL-03170733 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170734 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170735 Labor Open 8 $830.00 Apr 2, 1:57 PM
WL-03170736 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170737 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170738 Labor Open 8 $830.00 Apr 2, 1:57 PM
WL-03170739 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170740 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03170741 Labor Open 8 $830.00 Apr 2, 1:57 PM
WL-03170742 Labor Open 0.5 $20.00 Apr 2, 1:57 PM
WL-03173861 Labor Open 0.5 $20.00 Apr 5, 5:20 AM
WL-03173862 Labor Open 5 $830.00 Apr 5, 5:20 AM
WL-03173863 Labor Open 7.5 $300.00 Apr 5, 5:20 AM
WL-03173864 Expenses Open 1 $68.00 Apr 5, 6:04 AM
WL-03173865 Expenses Open 1 $87.56 Apr 5, 6:04 AM
WL-03173866 Travel Open 65 $46.80 Apr 5, 6:10 AM

Details