Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337810 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 21, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (34d late)
Dispatch 0.0d
Coordinators 29.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Feb 24, 2026 (33 days late)
📅
29.8 days Total Age
⏱️
29.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 120 days old
🚨
Primary Delay 29.7 days stuck in "Assigned"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
29.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591578HTM

Did not need to replace the Gatch motor
🔧 Work Performed
CPR isolator replaced and Gatch limit switch adjusted returned bed back to service Time includes locating bed on the 4th floor and moving to the bed shop. Cleaning the bed before repairing. Did not need to replace the Gatch motor
🔍 Technician Findings
CPR isolator replaced and gatch limit switch adjusted returned bed back to service
⚠️ Problem Description
Needs new CPR isolator installed and Gatch limit switch adjusted. Franks, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 14, 12:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 14, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🚨 20.0 business days
⏱️
Labor Added Feb 10, 6:41 PM
Type: Labor
Status: Open
Qty: 2
🔩
Parts Added Feb 11, 1:48 PM
Type: Parts
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:39 AM
Technician: David Hernandez
⏳ 3.0 business days
✔️
Status: Completed by Mark Franks Feb 24, 12:35 PM
From: Assigned
To: Completed
Duration in Previous: 40d 23h
🏁
Status: Closed by Mark Franks Feb 24, 12:43 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 6.0 business days
📄
▶
3 Status: Ready to Bill Mar 3, 10:43 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 17.2 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-255514

Bottlenecks

Assigned
Duration: 29.7 business days (threshold: 4.0 business hours)
Exceeded by 29.2 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 14, 12:29 PM
Invoice #
SM-255514

Work Details (2)

Name Type Status Qty Amount Date
WL-03099962 Labor Open 2 $190.00 Feb 10, 6:41 PM
WL-03101084 Parts Open 1 $13.97 Feb 11, 1:48 PM

Details