Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337817 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → Apr 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 27, 2026
28 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 33 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Mar 4 → Apr 19, 2026
32 business days (counted)
Running total: 65 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Feb 27 Scheduled ▶ Running 28 30
Feb 27 → Mar 4 Ready for Scheduling ▶ Running 3 33
Mar 4 → Apr 19 Scheduled ▶ Running 32 65
Coordinators 66.2d
Billing 2.5d
✗ SLA Missed
Coordinators
66.2 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
65.8 days Total Age
⏱️
32.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
63.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 16, 2026
Visit 4 Apr 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 32.4 days stuck in "Scheduled"
⏱️
Total Delay 63.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
60.4d / 2.0d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1140 ME avail; LM w/Brian re cnfm; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm; 2/27/2026 1742 chg from 0700-1500 T-F to 4PM M, 0700-1500 T-Th; 0700-1200 F; 1844 ack msg; LM w/ME; 4/15/26 0800 ME out sick Wed; LM w/Brian; 1039 Brian ack msg; 4/16/2026 1929 ME out sick F ; 1953 Brian ack msg

Timeline

📋
▶
3 Work Order Created Jan 14, 12:43 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 16, 6:44 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Michelle Evans
🚨 28.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 27, 6:45 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 42d 0h
⏳ 3.7 business days
🗓️
Status: Scheduled by Caitlin Mcgee Mar 4, 3:59 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
🚨 30.0 business days
💵
12x Expenses Added Apr 14, 9:54 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Apr 14, 10:05 AM
5x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Apr 19, 11:09 AM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.75
🚗
▶
2 Travel Added Apr 19, 11:28 AM
Travel Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 45d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 10:00 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 49m
🧾
▶
2 Invoice Created Apr 24, 5:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 18m

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 32.4 business days (threshold: 2.0 business days)
Exceeded by 30.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Apr 14, 8:00 AM
Created
Jan 14, 12:43 PM
Invoice #
SM-260112

Work Details (25)

Name Type Status Qty Amount Date
WL-03184959 Expenses Open 1 $1,070.01 Apr 14, 9:54 AM
WL-03184960 Expenses Open 1 $68.00 Apr 14, 9:54 AM
WL-03184961 Expenses Open 1 $68.00 Apr 14, 9:54 AM
WL-03184963 Expenses Open 1 $68.00 Apr 14, 9:54 AM
WL-03184964 Expenses Open 1 $68.00 Apr 14, 9:54 AM
WL-03184965 Expenses Open 1 $157.07 Apr 14, 9:54 AM
WL-03184966 Expenses Open 1 $157.07 Apr 14, 9:54 AM
WL-03184967 Expenses Open 1 $157.07 Apr 14, 9:54 AM
WL-03184968 Expenses Open 1 $157.07 Apr 14, 9:54 AM
WL-03184970 Expenses Open 1 $237.93 Apr 14, 9:54 AM
WL-03184971 Expenses Open 1 $15.77 Apr 14, 9:54 AM
WL-03184972 Expenses Open 1 $88.43 Apr 14, 9:54 AM
WL-03184989 Labor Open 7 $280.00 Apr 14, 10:05 AM
WL-03184990 Labor Open 0.5 $20.00 Apr 14, 10:05 AM
WL-03184991 Labor Open 0.016666666666667 $830.00 Apr 14, 10:05 AM
WL-03184992 Labor Open 4 $76.00 Apr 14, 10:05 AM
WL-03184993 Labor Open 0.5 $20.00 Apr 14, 10:05 AM
WL-03184997 Labor Open 0.5 $20.00 Apr 14, 10:07 AM
WL-03184998 Labor Open 8 $830.00 Apr 14, 10:07 AM
WL-03184999 Labor Open 0.5 $20.00 Apr 14, 10:07 AM
WL-03192080 Labor Open 0.5 $20.00 Apr 19, 11:09 AM
WL-03192081 Labor Open 3.25 $265.53 Apr 19, 11:09 AM
WL-03192082 Labor Open 0.5 $20.00 Apr 19, 11:09 AM
WL-03192084 Labor Open 7.75 $310.00 Apr 19, 11:12 AM
WL-03192085 Travel Open 65 $46.80 Apr 19, 11:28 AM

Details