Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337818 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → Apr 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 66 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 27, 2026
28 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 33 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Mar 4 → Apr 20, 2026
33 business days (counted)
Running total: 66 of ? biz days used
Created: Jan 14, 2026 Canceled: Apr 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Feb 27 Scheduled ▶ Running 28 30
Feb 27 → Mar 4 Ready for Scheduling ▶ Running 3 33
Mar 4 → Apr 20 Scheduled ▶ Running 33 66
Coordinators 67.2d
✗ SLA Missed
Coordinators
67.2 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
66.8 days Total Age
⏱️
33.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
61.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 214 days old
🚨
Primary Delay 33.4 days stuck in "Scheduled"
⏱️
Total Delay 61.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
61.4d / 2.0d SLA
Ready for Scheduling
5.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm; 2/27/2026 1742 chg from 0700-1500 T-F to 4PM M, 0700-1500 T-Th; 0700-1200 F; 1844 ack msg; LM w/ME; 4/19/2026 1100 ME out sick ; LM w/MF, CC; 1923 LM w/Brian re no resources avail

Timeline

📋
▶
3 Work Order Created Jan 14, 12:48 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
🚨 28.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 27, 6:45 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 42d 0h
⏳ 3.7 business days
🗓️
Status: Scheduled by Caitlin Mcgee Mar 4, 3:59 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
🚨 33.8 business days
🚫
Status: Canceled by Caitlin Mcgee Apr 20, 7:18 AM
From: Scheduled
To: Canceled
Duration in Previous: 46d 14h

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
N/A
Created
Jan 14, 12:48 PM
Invoice #
N/A

Details