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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337819 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 5 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Jan 22 → Apr 23, 2026
64 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 70 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 24 → May 3, 2026
5 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 14, 2026 Completed: May 3, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Jan 19 Scheduled ▶ Running 0 2
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 2
Jan 19 → Jan 19 Scheduled ▶ Running 0 2
Jan 19 → Jan 22 Ready for Scheduling ▶ Running 3 5
Jan 22 → Apr 23 Scheduled ▶ Running 64 69
Apr 23 → Apr 24 Ready for Scheduling ▶ Running 1 70
Apr 24 → May 3 Scheduled ▶ Running 5 75
Dispatch 0.0d
Coordinators 76.4d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
76.4 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
75.8 days Total Age
⏱️
64.2d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
73.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026
Visit 6 May 2, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 64.2 days stuck in "Scheduled"
⏱️
Total Delay 73.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
70.3d / 2.0d SLA
Ready for Scheduling
6.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1140 ME decline; 1/19/2026 1905 CM LM w/WZ; 1906 DC decline; 1919 KW decline; 1936 AF avail; 1943 LM w/Brian re cnfm; 1/21/26 0836 Brian cnfm; ack cnfm, LM w/AF; 1/22/2026 1513 CM 2nd msg w/AF; 1609 AF ack cnfm; 4/23/2026 1528 chg from 0700-1500 M to 1100-1900; LM w/AF; 1558 AF okay ; 1816 LM w/Brian re cnfm; 1850 Brian cnfm; 1908 ack cnfm; LM w/AF

Timeline

📋
▶
3 Work Order Created Jan 14, 12:51 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
⏳ 0.7 business days
👷
▶
2 Technician Assigned Jan 19, 3:37 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 2d 20h, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 22, 5:01 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 1h
🚨 64.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 23, 6:17 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 91d 0h
🗓️
Status: Scheduled by Caitlin Mcgee Apr 23, 9:04 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 47m
⏳ 3.4 business days
⏱️
▶
2 5x Labor Added Apr 28, 3:30 PM
5x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
9x Labor Added May 1, 9:48 AM
Type: Labor
Status: Open
Qty: 4, 0.5, 8
💵
8x Expenses Added May 1, 10:05 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added May 2, 9:12 AM
4x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 5
⏳ 0.0 business days
✔️
Status: Completed by Amy Fernandez May 3, 9:48 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 14m
💰
▶
2 Status: Invoiced May 8, 4:43 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261508

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 64.2 business days (threshold: 2.0 business days)
Exceeded by 62.2 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Apr 28, 8:00 AM
Created
Jan 14, 12:51 PM
Invoice #
SM-261508

Work Details (32)

Name Type Status Qty Amount Date
WL-03203806 Labor Open 5 $76.00 Apr 28, 3:30 PM
WL-03203807 Labor Open 0.5 $20.00 Apr 28, 3:30 PM
WL-03203803 Labor Open 9 $360.00 Apr 28, 3:30 PM
WL-03203804 Labor Open 0.5 $20.00 Apr 28, 3:30 PM
WL-03203805 Labor Open 3 $830.00 Apr 28, 3:30 PM
WL-03203812 Expenses Open 1 $155.58 Apr 28, 3:33 PM
WL-03203809 Expenses Open 1 $317.17 Apr 28, 3:33 PM
WL-03203810 Expenses Open 1 $68.00 Apr 28, 3:33 PM
WL-03203811 Expenses Open 1 $21.71 Apr 28, 3:33 PM
WL-03210599 Labor Open 4 $830.00 May 1, 9:48 AM
WL-03210592 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210593 Labor Open 8 $830.00 May 1, 9:48 AM
WL-03210594 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210595 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210596 Labor Open 8 $830.00 May 1, 9:48 AM
WL-03210597 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210598 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210600 Labor Open 0.5 $20.00 May 1, 9:48 AM
WL-03210615 Expenses Open 1 $68.00 May 1, 10:05 AM
WL-03210616 Expenses Open 1 $168.00 May 1, 10:05 AM
WL-03210617 Expenses Open 1 $68.00 May 1, 10:05 AM
WL-03210618 Expenses Open 1 $158.76 May 1, 10:05 AM
WL-03210619 Expenses Open 1 $68.00 May 1, 10:05 AM
WL-03210620 Expenses Open 1 $158.76 May 1, 10:05 AM
WL-03210621 Expenses Open 1 $68.00 May 1, 10:05 AM
WL-03210622 Expenses Open 1 $22.98 May 1, 10:05 AM
WL-03212175 Expenses Open 1 $18.95 May 2, 9:12 AM
WL-03212176 Expenses Open 1 $159.05 May 2, 9:12 AM
WL-03212177 Expenses Open 1 $17.94 May 2, 9:12 AM
WL-03212178 Expenses Open 1 $68.00 May 2, 9:12 AM
WL-03212181 Labor Open 8 $320.00 May 2, 9:15 AM
WL-03212182 Labor Open 5 $200.00 May 2, 9:15 AM

Details