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WO-01337820 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → May 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (69 biz days late)
Active: 80 biz days
🕐 Clock stopped: Invoiced (May 10, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 5 of ? biz days used
70d
▶ Clock Running
Status: Scheduled
Jan 22 → May 1, 2026
70 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
May 4 → May 10, 2026
4 business days (counted)
Running total: 80 of ? biz days used
Created: Jan 14, 2026 Invoiced: May 10, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Jan 19 Scheduled ▶ Running 0 2
Jan 19 → Jan 22 Ready for Scheduling ▶ Running 3 5
Jan 22 → May 1 Scheduled ▶ Running 70 75
May 1 → May 4 Ready for Scheduling ▶ Running 1 76
May 4 → May 10 Scheduled ▶ Running 4 80
Dispatch 0.0d
Coordinators 82.1d
Billing 2.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
82.1 days
Over SLA
Billing
2.7 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: May 10, 2026 (235 days early)
📅
80.8 days Total Age
⏱️
69.3d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
78.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 4, 2026
Visit 2 May 5, 2026
Visit 3 May 6, 2026
Visit 4 May 7, 2026
Visit 5 May 8, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 69.3 days stuck in "Scheduled"
⏱️
Total Delay 78.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
74.4d / 2.0d SLA
Ready for Scheduling
7.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1140 ME decline; 1/19/2026 1905 CM LM w/WZ; 1906 DC decline; 1919 KW decline; 1936 AF avail; 1943 LM w/Brian re cnfm; 1/21/26 0836 Brian cnfm; ack cnfm, LM w/AF; 1/22/2026 1513 CM 2nd msg w/AF; 1609 AF ack cnfm; 4/30/2026 2024 chg from 0700-1500 to 1100-1900; ack msg; LM w/AF; 2209 AF can only chg Thu; LM w/Brian; 1224 Brian cnfm; ack cnfm, LM w/AF; 5/3/26 0955 AF ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 14, 12:53 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
⏳ 0.7 business days
👷
▶
2 Technician Assigned Jan 19, 3:34 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2d 20h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 22, 5:01 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 1h
🚨 69.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 30, 8:34 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 98d 2h
⏳ 2.4 business days
🗓️
Status: Scheduled by Wayne Rush May 4, 9:19 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 12h
⏳ 4.0 business days
⏱️
9x Labor Added May 7, 3:28 PM
Type: Labor
Status: Open
Qty: 8.5, 0.5
⏱️
▶
2 3x Labor Added May 7, 5:26 PM
3x Labor Added → 13x Expenses Added
💵
13x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
▶
2 4x Labor Added May 10, 12:12 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
🗓️
▶
3 Status: Scheduled May 11, 11:42 AM
Status: Scheduled → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 0.016666666666667
🏁
Status: Closed by Kelly Schaaf
From: Scheduled
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 14, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 28m
⏳ 2.9 business days
💰
▶
2 Status: Invoiced May 18, 12:07 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261973

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 69.3 business days (threshold: 2.0 business days)
Exceeded by 67.3 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
May 5, 8:00 AM
Created
Jan 14, 12:53 PM
Invoice #
SM-261973

Work Details (31)

Name Type Status Qty Amount Date
WL-03218355 Labor Open 8.5 $340.00 May 7, 3:28 PM
WL-03218357 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218358 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218359 Labor Open 8 $830.00 May 7, 3:28 PM
WL-03218360 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218361 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218362 Labor Open 8 $830.00 May 7, 3:28 PM
WL-03218363 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218364 Labor Open 0.5 $20.00 May 7, 3:28 PM
WL-03218625 Labor Open 2.9833333333333 $830.00 May 7, 5:26 PM
WL-03218626 Labor Open 5 $76.00 May 7, 5:26 PM
WL-03218627 Labor Open 0.5 $20.00 May 7, 5:26 PM
WL-03218629 Expenses Open 1 $668.69 May 7, 5:29 PM
WL-03218630 Expenses Open 1 $68.00 May 7, 5:29 PM
WL-03218631 Expenses Open 1 $20.65 May 7, 5:29 PM
WL-03218632 Expenses Open 1 $186.82 May 7, 5:29 PM
WL-03218633 Expenses Open 1 $68.00 May 7, 5:29 PM
WL-03218634 Expenses Open 1 $194.68 May 7, 5:29 PM
WL-03218635 Expenses Open 1 $68.00 May 7, 5:29 PM
WL-03218636 Expenses Open 1 $201.00 May 7, 5:29 PM
WL-03218637 Expenses Open 1 $68.00 May 7, 5:29 PM
WL-03218638 Expenses Open 1 $193.06 May 7, 5:29 PM
WL-03218639 Expenses Open 1 $68.00 May 7, 5:29 PM
WL-03218640 Expenses Open 1 $24.94 May 7, 5:29 PM
WL-03218641 Expenses Open 1 $76.54 May 7, 5:29 PM
WL-03221041 Labor Open 0.5 $20.00 May 10, 12:12 PM
WL-03221042 Labor Open 5 $830.00 May 10, 12:12 PM
WL-03221043 Labor Open 0.5 $20.00 May 10, 12:12 PM
WL-03221044 Labor Open 11 $440.00 May 10, 12:12 PM
WL-03221644 Labor Open 4 $76.00 May 11, 11:45 AM
WL-03221645 Labor Open 0.016666666666667 $830.00 May 11, 11:46 AM

Details