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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337821 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 14, 2026 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (74 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
77d
▶ Clock Running
Status: Scheduled
Jan 16 → May 7, 2026
77 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 7 → May 8, 2026
1 business day (counted)
Running total: 80 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
May 8 → May 18, 2026
6 business days (counted)
Running total: 86 of ? biz days used
Created: Jan 14, 2026 Completed: May 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → May 7 Scheduled ▶ Running 77 79
May 7 → May 8 Ready for Scheduling ▶ Running 1 80
May 8 → May 18 Scheduled ▶ Running 6 86
Dispatch 0.0d
Coordinators 86.7d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
86.7 days
Over SLA
Billing
1.6 days
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: May 18, 2026 (227 days early)
📅
86.6 days Total Age
⏱️
76.1d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
83.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 11, 2026
Visit 2 May 12, 2026
Visit 3 May 13, 2026
Visit 4 May 14, 2026
Visit 5 May 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 76.1 days stuck in "Scheduled"
⏱️
Total Delay 83.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
82.9d / 2.0d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 1115 LM w/ME; 1140 ME avail; LM w/Brian re cnfm; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm; 5/6/2026 1949 MJ avail to backfill; 2045 LM w/Kelly; 5/7/2026 ; 1352 LM w/Brian re: backfilling w/MJ ; 1600 Brian cnfm; 1646 ack cnfm; LM w/MJ; 1647 MJ ack cnfm


ME says no travel expenses

Timeline

📋
▶
3 Work Order Created Jan 14, 12:56 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 16, 6:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
🚨 76.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee May 6, 8:46 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 110d 1h
👷
▶
2 Technician Assigned May 7, 8:16 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 30m
⏳ 4.5 business days
💵
Expenses Added May 13, 10:25 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.2 business days
⏱️
▶
3 2x Labor Added May 18, 1:15 AM
2x Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added May 18, 1:23 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8
⏱️
▶
2 2x Labor Added May 18, 1:30 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
▶
2 Labor Added May 18, 2:02 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.5
💵
▶
3 2x Expenses Added May 18, 2:14 AM
2x Expenses Added → 5x Expenses Added → Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 18, 2:20 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added May 18, 2:26 AM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Mary Joseph May 18, 2:31 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 21, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
📨
Status: Invoice Pending by Hannah Shaw May 21, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 47m
🧾
▶
2 Invoice Created May 22, 4:55 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 44m

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 76.1 business days (threshold: 2.0 business days)
Exceeded by 74.1 business days
Ready for Scheduling
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
May 12, 8:00 AM
Created
Jan 14, 12:56 PM
Invoice #
SM-262610

Work Details (27)

Name Type Status Qty Amount Date
WL-03224496 Expenses Open 1 $0.00 May 13, 10:25 AM
WL-03229699 Labor Open 0.25 $10.00 May 18, 1:15 AM
WL-03229700 Labor Open 8 $830.00 May 18, 1:16 AM
WL-03229702 Labor Open 0.25 $10.00 May 18, 1:19 AM
WL-03229703 Labor Open 0.25 $10.00 May 18, 1:19 AM
WL-03229704 Labor Open 8 $830.00 May 18, 1:20 AM
WL-03229706 Labor Open 0.25 $10.00 May 18, 1:23 AM
WL-03229707 Labor Open 0.25 $10.00 May 18, 1:27 AM
WL-03229711 Labor Open 8 $830.00 May 18, 1:27 AM
WL-03229712 Labor Open 0.25 $10.00 May 18, 1:30 AM
WL-03229713 Labor Open 0.25 $10.00 May 18, 1:31 AM
WL-03229714 Labor Open 5 $830.00 May 18, 1:32 AM
WL-03229720 Labor Open 10.5 $420.00 May 18, 2:02 AM
WL-03229721 Labor Open 10.5 $420.00 May 18, 2:07 AM
WL-03229722 Expenses Open 1 $849.98 May 18, 2:14 AM
WL-03229723 Expenses Open 1 $68.00 May 18, 2:15 AM
WL-03229728 Expenses Open 1 $68.00 May 18, 2:16 AM
WL-03229727 Expenses Open 1 $68.00 May 18, 2:16 AM
WL-03229726 Expenses Open 1 $68.00 May 18, 2:16 AM
WL-03229725 Expenses Open 1 $68.00 May 18, 2:16 AM
WL-03229724 Expenses Open 1 $68.00 May 18, 2:16 AM
WL-03229729 Expenses Open 1 $279.86 May 18, 2:17 AM
WL-03229730 Expenses Open 1 $17.50 May 18, 2:20 AM
WL-03229731 Expenses Open 1 $164.16 May 18, 2:26 AM
WL-03229732 Expenses Open 1 $182.52 May 18, 2:27 AM
WL-03229733 Expenses Open 1 $182.52 May 18, 2:27 AM
WL-03229734 Expenses Open 1 $182.52 May 18, 2:27 AM

Details