Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337823 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Present

⛔ Blocked
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
⚠ 20 biz days overdue
Active: 25 biz days
Paused: 122 biz days
Budget: 5 biz days
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 16, 2026
19 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 6 of 5 biz days used
19d
▶ Clock Running
Status: Assigned
Feb 20 → Mar 19, 2026
19 business days (counted)
Running total: 25 of 5 biz days used
⏸103d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Aug 14, 2026
103 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 14 → Aug 16, 2026
0 business days (counted)
Running total: 25 of 5 biz days used
Created: Jan 14, 2026 Today
Business Days Used 25 / 5
0 5d budget +20d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 5
Jan 14 → Jan 16 Assigned ▶ Running 2 2 / 5
Jan 16 → Feb 16 Awaiting Parts ⏸ Paused 19 —
Feb 16 → Feb 20 Reschedule ▶ Running 4 6 / 5
Feb 20 → Mar 19 Assigned ▶ Running 19 25 / 5
Mar 19 → Aug 14 Awaiting Parts ⏸ Paused 103 —
Aug 14 → Aug 16 Reschedule ▶ Running 0 25 / 5
Dispatch 0.0d
Material Management 123.7d
Coordinators 26.6d
⚠ Overdue
Dispatch
0.0 days
Material Management
123.7 days
Over SLA
Coordinators
26.6 days
Over SLA
Created: Jan 14, 2026 Due: Jan 21, 2026 (207 days overdue)
📅
147.7 days Total Age
⏱️
104.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
141.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Reschedule • 214 days old
🚨
Primary Delay 104.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 141.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
22.4d / 0.5d SLA
Awaiting Parts
123.7d / 3.0d SLA
Reschedule
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591576HTM

🔧 Work Performed
ASSESSED STRETCHER/CREATED PO /ORDERED PART YD. 1/14/26
🔍 Technician Findings
Yves Dessin: foot column inop (leak in hydraulics ) 5/28- Awaiting parts DH
⚠️ Problem Description
Yves Dessin: foot column inop (leak in hydraulics )
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 14, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 14, 2:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Yves Dessin
⏳ 3.0 business days
📦
▶
2 Parts Requested Jan 16, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 23h
⏱️
Labor Added Jan 16, 2:30 PM
Type: Labor
Status: Open
Qty: 1
🚨 13.0 business days
💵
4x Expenses Added Feb 4, 1:13 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 4, 11:58 PM
Type: Labor
Status: Open
Qty: 9.9666666666667
⚠️ 7.0 business days
🔩
▶
2 2x Parts Added Feb 16, 12:49 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 30d 23h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 20, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 3d 23h
🚨 20.0 business days
📦
▶
2 Parts Requested Mar 19, 9:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 26d 20h
🚨 104.0 business days
🔩
▶
2 2x Parts Added Aug 14, 12:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 148d 2h

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 19.7 business days (threshold: 3.0 business days)
Exceeded by 16.7 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Awaiting Parts
Duration: 104.0 business days (threshold: 3.0 business days)
Exceeded by 101.0 business days

🔗 Related Artifacts

📦
Parts Order 00088486
Closed
📦
Parts Order 00092891
Shipped

ℹ️ Work Order Details

Status
Reschedule
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 14, 1:21 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03068198 Labor Open 1 $95.00 Jan 16, 2:30 PM
WL-03091282 Expenses Open 1 $0.00 Feb 4, 1:13 PM
WL-03091283 Expenses Open 1 $0.00 Feb 4, 1:13 PM
WL-03091284 Expenses Open 1 $0.00 Feb 4, 1:13 PM
WL-03091285 Expenses Open 1 $0.00 Feb 4, 1:13 PM
WL-03092432 Labor Open 9.9666666666667 $0.00 Feb 4, 11:58 PM
WL-03107170 Parts Open 1 $1,218.71 Feb 16, 12:49 PM
WL-03107171 Expenses Open 1 $112.76 Feb 16, 12:49 PM
WL-03335672 Parts Open 1 $0.00 Aug 14, 12:06 PM
WL-03335673 Expenses Open 1 - Aug 14, 12:06 PM

Details