📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Jan 14, 2026 → Sep 1, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (32 biz days late)
Active: 37 biz days
Paused: 122 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 16, 2026
19 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 6 of 5 biz days used
19d
▶ Clock Running
Status: Assigned
Feb 20 → Mar 19, 2026
19 business days (counted)
Running total: 25 of 5 biz days used
⏸103d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Aug 14, 2026
103 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 14 → Sep 1, 2026
12 business days (counted)
Running total: 37 of 5 biz days used
Created: Jan 14, 2026Completed: Sep 1, 2026
Business Days Used37 / 5
05d budget+32d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 14 → Jan 14
Created
▶ Running
0
0 / 5
Jan 14 → Jan 14
Ready for Scheduling
▶ Running
0
0 / 5
Jan 14 → Jan 16
Assigned
▶ Running
2
2 / 5
Jan 16 → Feb 16
Awaiting Parts
⏸ Paused
19
—
Feb 16 → Feb 20
Reschedule
▶ Running
4
6 / 5
Feb 20 → Mar 19
Assigned
▶ Running
19
25 / 5
Mar 19 → Aug 14
Awaiting Parts
⏸ Paused
103
—
Aug 14 → Sep 1
Reschedule
▶ Running
12
37 / 5
Dispatch0.0d
Material Management123.7d
Coordinators39.6d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
123.7 days
Over SLA
Coordinators
39.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 14, 2026
Due: Aug 19, 2026
Completed: Sep 1, 2026 (12 days late)
📅
159.7 daysTotal Age
⏱️
104.0d in Awaiting PartsLongest Stage
🔄
11 transitionsStatus Changes
⚠️
153.8d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1Jan 16, 2026
Visit 2Feb 4, 2026
Visit 3Aug 31, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay104.0 days stuck in "Awaiting Parts"
⏱️
Total Delay153.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
22.4d / 0.5d SLA
Awaiting Parts
123.7d / 3.0d SLA
Reschedule
17.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/10/2026 HRuby PO# 4010591576HTM $1781.59
8/26 MOwens Sent chatter to FSE and KEn.
8/24/26 RBerry- Updated due date based on parts.
8/18 MOwens Sent chatter to FSE and Tech sup that tracking shows part delivered on 8/14 for this repair.
2/24/26 BA - PO # 4010591576HTM
🔧Work Performed
ASSESSED STRETCHER/CREATED PO /ORDERED PART YD. 1/14/26
🔍Technician Findings
Yves Dessin: foot column inop (leak in hydraulics )
5/28- Awaiting parts DH
⚠️Problem Description
Yves Dessin: foot column inop (leak in hydraulics )
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
📧
Email: Work Order Summary WO-01337823
Completed Sep 4, 2026
To: gehc.vmtcaseclosures@gehealthcare.com
CC:
BCC:
Attachment: WO-01337823 Summary.pdf
Subject: Work Order Summary WO-01337823
Body:
Dear Customer,
Please see attached associated work order summary for Work Order WO-01337823.
Thank you for choosing EMSAR. We value your business, and we look forward to serving you for years to come.
Sincerely,
EMSAR Accounts Receivable
Jul 30, 2026 5:17pm
@John Rolston @Mark Franks
John
How many places have you tried to order this part?
Thanks
BK
Aug 18, 2026 4:11pm
@David Hernandez @Kenneth Lancara Part was delivered for this repair to location on 8/14.
PDF
Quote for PO Request WO-01337823
Jan 16, 2026
PDF
GE Healthcare PO# 4010591576HTM Revision 0
Feb 24, 2026
PDF
GE Healthcare PO# 4010591576HTM Revision 1
Sep 11, 2026
Timeline
📋
▶
2
Work Order Created Jan 14, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 14, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 22m
⏳3.0 business days
📦
▶
2
Parts Requested Jan 16, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 23h
⏱️
Labor Added Jan 16, 2:30 PM
Type:Labor
Status:Open
Qty:1
🚨13.0 business days
💵
4x Expenses Added Feb 4, 1:13 PM
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Feb 4, 11:58 PM
Type:Labor
Status:Open
Qty:9.9666666666667
⚠️7.0 business days
💵
▶
2
Expenses Added Feb 16, 12:49 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:30d 23h
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Reschedule
To:Assigned
Duration in Previous:3d 23h
🚨20.0 business days
📦
▶
2
Parts Requested Mar 19, 9:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From:Assigned
To:Awaiting Parts
Duration in Previous:26d 20h
🚨104.0 business days
🔩
▶
2
2x Parts Added Aug 14, 12:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:148d 2h
🚨13.0 business days
⏱️
▶
2
2x Labor Added Sep 1, 1:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From:Reschedule
To:Completed
Duration in Previous:18d 1h
🏁
Status: Closed by David HernandezSep 1, 1:50 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Sep 3, 11:26 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️6.0 business days
🧾
Invoice Created Sep 11, 9:29 AM
Invoice Number:SM-272020
Bottlenecks
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 19.7 business days (threshold: 3.0 business days)
Exceeded by 16.7 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Awaiting Parts
Duration: 104.0 business days (threshold: 3.0 business days)
Exceeded by 101.0 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)