Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337842 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Genesys Hospital — 1 Genesys Pkwy, Grand Blanc MI, 48439

Jan 14, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 5, 2026
32 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 35 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 13, 2026
5 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 19 Ready for Scheduling ▶ Running 2 2
Jan 19 → Mar 5 Scheduled ▶ Running 32 34
Mar 5 → Mar 6 Ready for Scheduling ▶ Running 1 35
Mar 6 → Mar 13 Scheduled ▶ Running 5 40
Coordinators 41.9d
Billing 3.6d
✗ SLA Missed
Coordinators
41.9 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
40.6 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
39.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026
Visit 4 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 39.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
37.8d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1/16/2026 1909 JF avail; 1946 LM w/Betty Jo re cnfm; 2229 Betty Jo cnfm; 1/19/26 0950 ack cnfm, LM w/JF; 1747 JF ack cnfm; 3/3/2026 1635 Betty Jo cxl M; 1648 ack msg; LM w/JF; 1808 JF ack cxl; 3/5/2026 1400 chg from 1000-1800 to 0800-1600; 1420 ack msg; LM w/JF; 1421 JF okay ; 1558 LM w/Betty Jo re cnfm; 3/6/2026 1053 Betty Jo cnfm; 1109 ack cnfm; LM w/JF

Timeline

📋
▶
2 Work Order Created Jan 14, 2:05 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 14, 2:20 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 15m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 19, 5:51 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
🚨 30.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Mar 3, 4:48 PM
Scheduled For: 2026-03-10T15:00:00.000+0000
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 5, 2:20 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 44d 20h
📅
▶
2 Dispatch Scheduled Mar 6, 1:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 43m
⚠️ 5.0 business days
🚗
▶
3 3x Travel Added Mar 12, 11:03 AM
3x Travel Added → 2x Labor Added → 3x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.25, 8
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.25, 8
⏱️
3x Labor Added Mar 12, 11:11 AM
Type: Labor
Status: Open
Qty: 1.25, 8
⏳ 2.0 business days
🚗
▶
2 Travel Added Mar 13, 2:16 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.25, 8
⏱️
▶
2 Labor Added Mar 13, 5:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Janice Flores
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 3h, 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:09 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 0m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:32 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 6h

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
Mar 10, 9:00 AM
Created
Jan 14, 2:05 PM
Invoice #
SM-257118

Work Details (15)

Name Type Status Qty Amount Date
WL-03141089 Travel Open 130 $93.60 Mar 12, 11:03 AM
WL-03141090 Travel Open 130 $93.60 Mar 12, 11:03 AM
WL-03141091 Travel Open 130 $93.60 Mar 12, 11:03 AM
WL-03141097 Labor Open 1.25 $50.00 Mar 12, 11:06 AM
WL-03141098 Labor Open 8 $830.00 Mar 12, 11:06 AM
WL-03141101 Labor Open 1.25 $50.00 Mar 12, 11:07 AM
WL-03141102 Labor Open 8 $830.00 Mar 12, 11:07 AM
WL-03141103 Labor Open 1.25 $50.00 Mar 12, 11:07 AM
WL-03141126 Labor Open 1.25 $50.00 Mar 12, 11:11 AM
WL-03141127 Labor Open 8 $830.00 Mar 12, 11:11 AM
WL-03141128 Labor Open 1.25 $50.00 Mar 12, 11:11 AM
WL-03143477 Travel Open 130 $93.60 Mar 13, 2:16 PM
WL-03143480 Labor Open 1.25 $50.00 Mar 13, 2:17 PM
WL-03143481 Labor Open 8 $830.00 Mar 13, 2:17 PM
WL-03144019 Labor Open 1.5 $60.00 Mar 13, 5:52 PM

Details