Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337843 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Apr 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (43 biz days late)
Active: 48 biz days
Paused: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 10, 2026
16 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 20, 2026
7 business days (counted)
Running total: 9 of 5 biz days used
19d
▶ Clock Running
Status: Assigned
Feb 20 → Mar 19, 2026
19 business days (counted)
Running total: 28 of 5 biz days used
10d
▶ Clock Running
Status: Completed
Mar 19 → Apr 2, 2026
10 business days (counted)
Running total: 38 of 5 biz days used
▶ Clock Running
Status: Incomplete
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of 5 biz days used
10d
▶ Clock Running
Status: Assigned
Apr 2 → Apr 16, 2026
10 business days (counted)
Running total: 48 of 5 biz days used
Created: Jan 14, 2026 Completed: Apr 16, 2026
Business Days Used 48 / 5
0 5d budget +43d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 5
Jan 15 → Jan 16 Assigned ▶ Running 1 2 / 5
Jan 16 → Feb 10 Awaiting Parts ⏸ Paused 16 —
Feb 10 → Feb 20 Reschedule ▶ Running 7 9 / 5
Feb 20 → Mar 19 Assigned ▶ Running 19 28 / 5
Mar 19 → Apr 2 Completed ▶ Running 10 38 / 5
Apr 2 → Apr 2 Incomplete ▶ Running 0 38 / 5
Apr 2 → Apr 16 Assigned ▶ Running 10 48 / 5
Dispatch 0.0d
Material Management 16.4d
Coordinators 40.2d
Field Work 11.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.4 days
Over SLA
Coordinators
40.2 days
Over SLA
Field Work
11.0 days
Over SLA
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Apr 16, 2026 (84 days late)
📅
64.0 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
60.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 16, 2026
Visit 2 Mar 18, 2026
Visit 3 Apr 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 60.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
30.6d / 0.5d SLA
Awaiting Parts
16.4d / 3.0d SLA
Reschedule
8.0d / 2.0d SLA
Completed
11.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/2 RI - Tech replied this was put in serviced by mistake. It needs another part. Moving back to "Assigned" status.

4/1 RI - Email sent to tech to close. Work Performed notes indicate that the work was completed.

PO# 4010580104HTM

🔧 Work Performed
Zoom handles were replaced on bed. Replaced zoom batteries on bed-4/14
🔍 Technician Findings
Yves Dessin: batteries needed for zoom zoom handle needed
⚠️ Problem Description
Yves Dessin: batteries needed for zoom zoom handle needed
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Jan 14, 2:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 15, 5:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Yves Dessin
📦
▶
2 Parts Requested Jan 16, 4:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 22h 8m
⏱️
Labor Added Jan 16, 4:11 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 17.0 business days
🔩
▶
2 2x Parts Added Feb 10, 8:51 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 24d 16h
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Feb 20, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 10d 2h
🚨 19.0 business days
⏱️
▶
2 5x Labor Added Mar 18, 8:45 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Assigned
To: Completed
Duration in Previous: 26d 8h
🚨 11.4 business days
⚠️
Status: Incomplete by Robert Ingraham Apr 2, 8:28 AM
From: Completed, Incomplete
To: Incomplete, Assigned
Duration in Previous: 14d 11h, 0m
⚠️ 9.2 business days
⏱️
2x Labor Added Apr 15, 1:29 AM
Type: Labor
Status: Open
Qty: 2, 1
💵
Expenses Added Apr 15, 11:10 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by David Hernandez Apr 15, 11:18 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 14h, 0m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Apr 17, 3:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 20, 12:47 PM
Invoice Number: SM-259606

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business hours
Awaiting Parts
Duration: 16.4 business days (threshold: 3.0 business days)
Exceeded by 13.4 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 10.4 business days (threshold: 4.0 business hours)
Exceeded by 9.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00088519
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 14, 2:09 PM
Invoice #
SM-259606

Work Details (11)

Name Type Status Qty Amount Date
WL-03068516 Labor Open 0.5 $47.50 Jan 16, 4:11 PM
WL-03098805 Parts Open 1 $1,422.04 Feb 10, 8:51 AM
WL-03098806 Expenses Open 1 $0.00 Feb 10, 8:51 AM
WL-03150294 Labor Open 1 $95.00 Mar 18, 8:45 PM
WL-03150295 Labor Open 1 $0.00 Mar 18, 8:45 PM
WL-03150296 Expenses Open 1 $0.00 Mar 18, 8:45 PM
WL-03150297 Travel Open 20 $0.00 Mar 18, 8:45 PM
WL-03150298 Parts Open 1 $20.52 Mar 18, 8:45 PM
WL-03186581 Labor Open 2 $0.00 Apr 15, 1:29 AM
WL-03186582 Labor Open 1 $95.00 Apr 15, 1:29 AM
WL-03187996 Expenses Open 1 $0.00 Apr 15, 11:10 PM

Details