Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337864 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Rochester — 1101 West University Avenue, Rochester Hills MI, 48307

Jan 14, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 29 biz days
🕐 Clock stopped: Canceled (Feb 26, 2026)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 11 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 26, 2026
18 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 14, 2026 Canceled: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 30 Ready for Scheduling ▶ Running 11 11
Jan 30 → Feb 26 Scheduled ▶ Running 18 29
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 29
Coordinators 29.8d
✗ SLA Missed
Coordinators
29.8 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
29.6 days Total Age
⏱️
18.1d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 214 days old
🚨
Primary Delay 18.1 days stuck in "Scheduled"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
11.8d / 1.0d SLA
Scheduled
18.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1/19/2026 1246 LM w/Central; 1/20/2026 1607 LM w/Betty Jo re NAR; 1/29/2026 1530 requesting JF; 1810 LM w/JF; 1812 1906 JF okay ; LM w/Betty Jo re cnfm; 1931 Betty Jo cnfm; 2028 ack cnfm; LM w/JF; 20240 JF ack cnfm; 2/25/2026 1830 cxl for chg; 1928 ack msg; LM w/JF; 1933 JF ack cxl

Timeline

📋
▶
2 Work Order Created Jan 14, 2:31 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Jan 29, 8:50 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 6h
🚨 18.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 25, 7:29 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 26d 22h
🚫
Status: Canceled by Wayne Rush Feb 26, 9:25 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 13h 56m

Bottlenecks

Ready for Scheduling
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days
Scheduled
Duration: 18.1 business days (threshold: 2.0 business days)
Exceeded by 16.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
N/A
Created
Jan 14, 2:31 PM
Invoice #
N/A

Details