Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (38 biz days late)
🕐 Clock stopped: Canceled (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Mar 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Jan 14, 2026
Canceled: Mar 27, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 14 → Jan 14 |
Created |
▶ Running
|
0 |
0 |
| Jan 14 → Jan 14 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 14 → Mar 27 |
Ready for Scheduling |
▶ Running
|
50 |
50 |
Coordinators
50.6 days
Over SLA
Created: Jan 14, 2026
Due: Dec 31, 2026
Completed: Mar 27, 2026 (279 days early)
⏱️
50.6d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
49.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
50.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay
49.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
50.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1/19/2026 1246 LM w/Central; 1/20/2026 1607 LM w/Betty Jo re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
71d 23h
Bottlenecks
Ready for Scheduling
Duration: 50.6 business days (threshold: 1.0 business days)
Exceeded by 49.6 business days