Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337884 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 14, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (58 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
68d
▶ Clock Running
Status: Scheduled
Jan 16 → Apr 24, 2026
68 business days (counted)
Running total: 70 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → Apr 24 Scheduled ▶ Running 68 70
Coordinators 70.7d
Billing 2.3d
✗ SLA Missed
Coordinators
70.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
70.5 days Total Age
⏱️
69.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
71.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026
Visit 4 Apr 23, 2026
Visit 5 Apr 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 69.0 days stuck in "Scheduled"
⏱️
Total Delay 71.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
69.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1700 JF avail; 2029 Betty Jo cnfm ; ack cnfm; LM w/JF; 2033 JF ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 2:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 15, 8:37 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 5h
🚨 69.4 business days
⏱️
▶
2 4x Labor Added Apr 24, 1:13 PM
4x Labor Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel
Status: Open
Qty: 46
⏱️
12x Labor Added Apr 24, 1:25 PM
Type: Labor
Status: Open
Qty: 0.5, 8.5, 0.75
✔️
Status: Completed by Janice Flores Apr 24, 7:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 98d 21h, 0m
⏳ 4.5 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 18m
💰
▶
2 Status: Invoiced May 1, 4:43 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260769

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
Apr 20, 11:00 AM
Created
Jan 14, 2:40 PM
Invoice #
SM-260769

Work Details (21)

Name Type Status Qty Amount Date
WL-03199766 Labor Open 0.5 $20.00 Apr 24, 1:13 PM
WL-03199767 Labor Open 0.016666666666667 $830.00 Apr 24, 1:13 PM
WL-03199768 Labor Open 8 $76.00 Apr 24, 1:13 PM
WL-03199769 Labor Open 0.5 $20.00 Apr 24, 1:13 PM
WL-03199773 Travel Open 46 $33.12 Apr 24, 1:16 PM
WL-03199774 Travel Open 46 $33.12 Apr 24, 1:16 PM
WL-03199775 Travel Open 46 $33.12 Apr 24, 1:16 PM
WL-03199776 Travel Open 46 $33.12 Apr 24, 1:16 PM
WL-03199777 Travel Open 46 $33.12 Apr 24, 1:16 PM
WL-03199785 Labor Open 0.5 $20.00 Apr 24, 1:25 PM
WL-03199786 Labor Open 8.5 $830.00 Apr 24, 1:25 PM
WL-03199787 Labor Open 0.75 $30.00 Apr 24, 1:25 PM
WL-03199788 Labor Open 0.5 $20.00 Apr 24, 1:25 PM
WL-03199789 Labor Open 8.5 $830.00 Apr 24, 1:25 PM
WL-03199790 Labor Open 0.75 $30.00 Apr 24, 1:25 PM
WL-03199791 Labor Open 0.5 $20.00 Apr 24, 1:25 PM
WL-03199792 Labor Open 8 $830.00 Apr 24, 1:25 PM
WL-03199793 Labor Open 0.75 $30.00 Apr 24, 1:25 PM
WL-03199794 Labor Open 0.5 $20.00 Apr 24, 1:25 PM
WL-03199795 Labor Open 8 $830.00 Apr 24, 1:25 PM
WL-03199796 Labor Open 0.75 $30.00 Apr 24, 1:25 PM

Details