Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337887 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 14, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
73d
▶ Clock Running
Status: Scheduled
Jan 16 → May 3, 2026
73 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 14, 2026 Completed: May 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 16 Ready for Scheduling ▶ Running 2 2
Jan 16 → May 3 Scheduled ▶ Running 73 75
Coordinators 75.7d
Billing 2.4d
✗ SLA Missed
Coordinators
75.7 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
75.5 days Total Age
⏱️
74.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
76.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 74.0 days stuck in "Scheduled"
⏱️
Total Delay 76.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
74.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1700 JF avail; 2029 Betty Jo cnfm ; ack cnfm; LM w/JF; 2033 JF ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 2:41 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 8:39 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Janice Flores
🚨 74.4 business days
🚗
5x Travel Added May 1, 11:12 AM
Type: Travel
Status: Open
Qty: 46
⏱️
6x Labor Added May 1, 11:25 AM
Type: Labor
Status: Open
Qty: 8, 0.5, 0.75
⏱️
▶
2 6x Labor Added May 1, 11:47 AM
6x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8, 0.75
⏳ 1.0 business days
✔️
Status: Completed by Janice Flores May 2, 9:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 106d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:46 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 11m
🧾
▶
2 Invoice Created May 8, 4:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 74.0 business days (threshold: 2.0 business days)
Exceeded by 72.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
Apr 27, 9:00 AM
Created
Jan 14, 2:41 PM
Invoice #
SM-261505

Work Details (20)

Name Type Status Qty Amount Date
WL-03210720 Travel Open 46 $33.12 May 1, 11:12 AM
WL-03210716 Travel Open 46 $33.12 May 1, 11:12 AM
WL-03210717 Travel Open 46 $33.12 May 1, 11:12 AM
WL-03210718 Travel Open 46 $33.12 May 1, 11:12 AM
WL-03210719 Travel Open 46 $33.12 May 1, 11:12 AM
WL-03210737 Labor Open 8 $830.00 May 1, 11:25 AM
WL-03210736 Labor Open 0.5 $20.00 May 1, 11:25 AM
WL-03210738 Labor Open 0.75 $30.00 May 1, 11:25 AM
WL-03210733 Labor Open 0.5 $20.00 May 1, 11:25 AM
WL-03210734 Labor Open 8 $830.00 May 1, 11:25 AM
WL-03210735 Labor Open 0.75 $30.00 May 1, 11:25 AM
WL-03210786 Labor Open 0.5 $20.00 May 1, 11:47 AM
WL-03210788 Labor Open 0.75 $30.00 May 1, 11:47 AM
WL-03210783 Labor Open 0.5 $20.00 May 1, 11:47 AM
WL-03210784 Labor Open 8 $830.00 May 1, 11:47 AM
WL-03210785 Labor Open 0.75 $30.00 May 1, 11:47 AM
WL-03210787 Labor Open 8 $830.00 May 1, 11:47 AM
WL-03210792 Labor Open 0.5 $20.00 May 1, 11:48 AM
WL-03210793 Labor Open 8 $830.00 May 1, 11:48 AM
WL-03210794 Labor Open 0.75 $30.00 May 1, 11:49 AM

Details