Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337888 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 14, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
72d
▶ Clock Running
Status: Scheduled
Jan 20 → May 3, 2026
72 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 14, 2026 Completed: May 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 20 Ready for Scheduling ▶ Running 3 3
Jan 20 → May 3 Scheduled ▶ Running 72 75
Coordinators 76.2d
Billing 2.4d
✗ SLA Missed
Coordinators
76.2 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
75.5 days Total Age
⏱️
72.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
76.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 26, 2026
Visit 2 Apr 27, 2026
Visit 3 Apr 28, 2026
Visit 4 Apr 29, 2026
Visit 5 Apr 30, 2026
Visit 6 May 1, 2026
Visit 7 May 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 72.7 days stuck in "Scheduled"
⏱️
Total Delay 76.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
72.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1/19/2026 1246 LM w/Central; 1332 ES avail ; 1437 LM w/Betty Jo re cnfm; 1/20/26 0845 Betty Jo cnfm; ack cnfm, LM w/ES; 1259 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 14, 2:41 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 1:24 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Eric Smith
🚨 68.0 business days
💵
▶
4 8x Expenses Added Apr 26, 9:50 AM
8x Expenses Added → 6x Expenses Added → 3x Expenses Added → Labor Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Apr 27, 6:03 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
3x Labor Added Apr 28, 4:43 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
3x Labor Added Apr 29, 8:16 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
3x Labor Added Apr 30, 7:30 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
3x Labor Added May 1, 7:48 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 1.0 business days
⏱️
Labor Added May 2, 8:07 AM
Type: Labor
Status: Open
Qty: 6
⏳ 0.0 business days
✔️
▶
2 Status: Completed May 3, 10:23 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Smith
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:46 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 11m
🧾
▶
2 Invoice Created May 8, 4:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 72.7 business days (threshold: 2.0 business days)
Exceeded by 70.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Apr 27, 9:00 AM
Created
Jan 14, 2:41 PM
Invoice #
SM-261505

Work Details (34)

Name Type Status Qty Amount Date
WL-03201304 Expenses Open 1 $612.47 Apr 26, 9:50 AM
WL-03201311 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201305 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201306 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201307 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201308 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201310 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201309 Expenses Open 1 $68.00 Apr 26, 9:51 AM
WL-03201317 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201314 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201315 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201316 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201312 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201313 Expenses Open 1 $159.85 Apr 26, 9:52 AM
WL-03201320 Expenses Open 1 $115.00 Apr 26, 9:53 AM
WL-03201319 Expenses Open 1 $275.94 Apr 26, 9:53 AM
WL-03201318 Expenses Open 1 $70.00 Apr 26, 9:53 AM
WL-03201321 Labor Open 7 $280.00 Apr 26, 9:54 AM
WL-03202836 Labor Open 0.5 $20.00 Apr 27, 6:03 PM
WL-03202837 Labor Open 8 $830.00 Apr 27, 6:04 PM
WL-03202840 Labor Open 0.5 $20.00 Apr 27, 6:05 PM
WL-03203966 Labor Open 0.5 $20.00 Apr 28, 4:43 PM
WL-03203967 Labor Open 8 $830.00 Apr 28, 4:43 PM
WL-03203968 Labor Open 0.5 $20.00 Apr 28, 4:43 PM
WL-03204940 Labor Open 0.5 $20.00 Apr 29, 8:16 AM
WL-03204938 Labor Open 0.5 $20.00 Apr 29, 8:16 AM
WL-03204939 Labor Open 8 $830.00 Apr 29, 8:16 AM
WL-03208536 Labor Open 0.5 $20.00 Apr 30, 7:30 AM
WL-03208537 Labor Open 8 $830.00 Apr 30, 7:30 AM
WL-03208538 Labor Open 0.5 $20.00 Apr 30, 7:30 AM
WL-03210482 Labor Open 0.5 $20.00 May 1, 7:48 AM
WL-03210483 Labor Open 8 $830.00 May 1, 7:48 AM
WL-03210484 Labor Open 0.5 $20.00 May 1, 7:48 AM
WL-03212154 Labor Open 6 $240.00 May 2, 8:07 AM

Details