Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337889 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 14, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 25 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Feb 20, 2026
25 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 14, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Feb 20 Ready for Scheduling ▶ Running 25 25
Coordinators 25.5d
✗ SLA Missed
Coordinators
25.5 days
Over SLA
Created: Jan 14, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
25.5 days Total Age
⏱️
25.5d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 214 days old
🚨
Primary Delay 25.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
25.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1/19/2026 1246 LM w/Central; 1/20/2026 1607 LM w/Betty Jo re NAR; 2/19/2026 1930 Spoke with SB ; 2018 LM w/Betty Jo re open needs; 2/20/26 0900 filled

Timeline

📋
▶
2 Work Order Created Jan 14, 2:41 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 26.0 business days
🚫
Status: Canceled by Wayne Rush Feb 20, 9:39 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 36d 18h

Bottlenecks

Ready for Scheduling
Duration: 25.5 business days (threshold: 1.0 business days)
Exceeded by 24.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Jan 14, 2:41 PM
Invoice #
N/A

Details